Tele Sales Executive

4 days ago

Mysore, Karnataka, India Construction Engineers Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Introduction

At Saha Developers and Promoters, we prioritise the act of enriching customer interaction over everything else. Were looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role

  • Understand customer psyche and record both successful and unsuccessful sales methods
  • Handle huge volumes of inbound and outbound telecalling
  • Improve organisational efficiency through diligent observation skills as a telecaller
  • Help the company grow by finding opportunities in customer requirements
  • Resolve complaints, provide solutions and follow up with customers

Responsibilities

  • Memorise scripts and customise them for the clients as per the situation while telecalling
  • Foster relationships with existing clients, and build a rapport with potential clients
  • Make reports and documentation based on conversations that took place during telecalling
  • Report the analysis and observation to the team lead
  • Adhere to organisational guidelines and methodology while telecalling
  • Generate sales by making cold calls to active or old clients

Required skills and qualifications

  • Bachelors degree or any relevant degree
  • Strong communication skills and command of the English language
  • Previous experience in a telecaller job or similar role
  • Data entry skills to complement the telecalling work
  • Ability to close sales through the right negotiation skills

Preferred skills and qualifications

  • Research skills for telecalling and reaching out to new clientele
  • Proven track record of being a telecaller and conducting sales through the telephone
  • Ability to switch the communication style based on social cues and conversational hints
  • Knowledge of CRM software programs and telephone systems is a big bonus

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