IT Support Engineer

2 weeks ago

Kalali Vadodara Gujarat, India BLUEBOX INFOSOFT PVT LTD Full time ₹ 10,000 - ₹ 3,00,000 per year

Job Description: Responsibilities and Skills

  • Efficient Ticket Handling for Customer Satisfaction: Manage tickets proficiently to ensure optimal customer satisfaction upon resolution.
  • Comprehensive Troubleshooting: Identify and resolve issues concerning Desktop/Laptop Hardware, Network, Operating Systems, and Software through systematic troubleshooting.
  • Server Configuration and Maintenance: Configure and maintain Windows Servers, AWS servers, and various software utilities for seamless operations.
  • Flexible Shift Work: Ability to work in 24×7 rotating shifts, ensuring continuous support and system availability.
  • Network Infrastructure Management: Configure, manage, and troubleshoot Firewall, Network Switches, and Cisco switches configurations for smooth network operations.
  • VPN and VLAN Management: Maintain and troubleshoot VPNs, VLANs, and other network configurations for secure and efficient communication.
  • Server Backup and Maintenance: Manage Server Backups, Patches, routine tasks, and data restoration to safeguard against data loss and system downtime.
  • Emergency Support: Provide remote and in-office emergency support during non-office hours to address critical issues promptly.
  • Telephony Configuration: Configure and troubleshoot IP Phones and VOIP systems for seamless communication.
  • Active Directory Management: Manage Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy, and User rights assignments for efficient user management.
  • Email Configuration and Migration: Configure and migrate users and mailboxes in Active Directory, Exchange, and Office 365 for streamlined email communication.
  • Web Server and Database Management: Configuration and Management of IIS and SQL Servers for efficient web hosting and database management.
  • Virtualization Platform Administration: Administer and Manage Virtual Machines through Hyper-V and other virtualization platforms for resource optimization.
  • Effective Communication: Communicate effectively with local and overseas users while providing remote support to ensure clarity and understanding.
  • Mail Gateway Configuration: Manage mail gateway configurations to enhance email security and efficiency.
  • Proactive Monitoring: Proactively monitor Server Logs/Resources to prevent outages and ensure continuous system availability.
  • Skills Required:
  • Networking Proficiency: Strong grasp of core networking principles including LAN/WAN, TCP/IP, VPN, Wireless, and Firewalls.
  • Active Directory Expertise: Proficiency in Active Directory, DHCP, DNS, IIS, and Group Policies for efficient user and system management.
  • Quick Learner and Self-Motivated: Ability to quickly grasp new technologies, self-motivated with a proactive attitude toward issue resolution and technology learning.
  • Team Player with Strong Customer Service Skills: Collaborative team player with excellent customer service, comprehensive problem-solving, and troubleshooting skills. Attention to detail in communication (both oral and written) is essential for effective collaboration and support delivery.

Job Type: Full-time

Pay: ₹10, ₹30,000.00 per month

Benefits:

  • Paid sick time

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

  • Engineer- Engineering Support

    2 weeks ago

    Vadodara, Gujarat, India Petroexcel Technology Services Full time US$ 80,000 - US$ 1,20,000 per year

    Roles & ResponsibilitiesProject experience in any consulting organization for design engineering/procurement /inspection of electrical equipment for any large process plant.Support Electrical project activities to ensure timely completion of all project activities including engineering, procurement, construction, pre-commissioning and commissioning.Assist in...

  • Customer Support Executive

    2 weeks ago

    Vadodara, Gujarat, India Maxlink IT Solutions Full time

    **Job Category**:customer support**Job Type**:Full Time**Job Location**:VadodaraKey Responsibilities: - Product Knowledge: Possess a deep understanding of the company’s products or services, including features, benefits, and troubleshooting techniques. - Problem-Solving: Diagnose and resolve customer issues promptly and efficiently, using appropriate...

  • Support Engineer

    2 weeks ago

    Vadodara, Gujarat, India Equi-Net Security Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Support Engineer - Security SystemsJob Summary: We are seeking a Support Engineer with expertise in security and surveillance solutions. The role involves providing technical support, troubleshooting, and maintenance of security systems, including CCTV, access control, fire alarms, and intrusion detection systems.Key Responsibilities:Provide...

  • Customer Support Engineer

    1 week ago

    Vadodara, Gujarat, India HI FAB Engineers Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description Job Title : Engineer Department : Customer Support Location : Baroda No. of Position : 3 Reports To : Manager Job Summary: This is a full-time on-site role for a Field Services Engineer. The Field Services Engineer will be responsible for day-to-day tasks such as troubleshooting, technical support, preventive maintenance, and...

  • Network Support Engineer

    1 week ago

    Vadodara, Gujarat, India Cyber Hospitality Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company DescriptionAt Cyber Hospitality, we offer high-quality applications, software, and website development services. Known for our excellent track record and wealth of experience, we provide unique benefits that make working with us exceptionally valuable. Our dedicated team is committed to delivering top-notch solutions tailored to our clients' needs,...

  • Support Executive

    3 days ago

    Vadodara, Gujarat, India Ethicsinfotech Full time

    Role & Responsibilities Diagnosing and resolving software problems using various tools and techniques Escalating complex or unresolved issues to the appropriate team or department Documenting and reporting software bugs, errors, feedback, and suggestions Providing software installation, configuration, training, and guidance to customers Collaborating with...

  • L1 support engineer

    2 weeks ago

    Vadodara, Gujarat, India Fusion Factor Corporation Full time US$ 40,000 - US$ 80,000 per year

    Job Description: L1 Engineer (Level 1 Support)An L1 Engineer plays a vital role in providing entry-level technical support in IT and support services. The primary responsibility of an L1 Engineer is to respond to technical inquiries, troubleshoot issues, and escalate complex problems when necessary. With knowledge of Firewalls and VPN configurations, the...

  • Security Support Engineer

    2 weeks ago

    Vadodara, Gujarat, India Persistent Systems Full time

    About Position: We are looking for Security Support Engineers to support high-end applications for our clients. You will be determining the scope of support projects, The ideal candidate will have hands-on experience in PKI, HSM, Cryptography, Support.Role: Security Support EngineerLocation: Pune, BangaloreExperience: 4 to 9 YearsJob Type: Full Time...

  • Customer Support Engineer

    2 weeks ago

    Vadodara, Gujarat, India LTIMindtree Full time

    Job Description: Strong communications skillsExcellent spoken and written English communication skills. Effective, polished interaction with customer to gather information quickly. explain customer responsibilities in resolving issue. communicate next steps and status; and inspire confidence. Demonstrable troubleshooting skills. Cross-team collaboration....

  • Product Support Engineer

    1 week ago

    Vadodara, Gujarat, India Hex Wireless Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Title: Product Support Engineer L1Location: VadodaraJob Type: Full-TimeSalary: 3-4 LakhJob Summary:As a Product Support Engineer, you will be responsible for providing technical support and solutions to our SaaS customers. You will work closely with customers to resolve their technical issues, ensure their satisfaction, and help them get the most out of...