Programmatic Support Engineer – Product Support

2 weeks ago

Hyderabad, Telangana, India Zeta Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Programmatic Support Engineer Product Support

Job Description :

  • support team responsible for providing technical assistance to zeta clients and internal business functions.
  • This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
  • Answering questions from customers about the features and capabilities of our Zeta Application products.
  • Developing customer-facing documentation on using certain features on needed basis.
  • Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization.

  • Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more

  • Provide technical support of Programmatic platforms, campaign performance, and external DSP tools

  • Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams

Shift Timings: Night Shift (EST & PST)

Education: BSC / BTech / MCA / MSC

Must have Skills:

Functional Skills and Experiences

  • At least 3+ years experience in 24/7 environment providing technical support
  • Extensive problem solving and debugging skills
  • Excellent interpersonal and communication skills
  • Flexible in working outside of core business hours at short notice
  • Should have excellent written and verbal communication skills
  • Experience of managing customers across locations/ geographies is preferred
  • Deep knowledge of the programmatic ecosystem
  • In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations.
  • Demonstrated analytical ability
  • Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization.
  • Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus
  • Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction

Technical Skills and Experiences:

  • Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE)
  • Good Knowledge with Hands on experience on Linux Operating system
  • Web technologies & Networking Basics

Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk).

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