IT Catalogs Product Manager

2 weeks ago

Hyderabad, Telangana, India PepsiCo Full time US$ 90,000 - US$ 1,20,000 per year

Overview
We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery.

Responsibilities
Product Ownership & Strategy:

  • Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies.
  • Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency.
  • Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings.
  • Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.
  • Work closely with business leaders, IT teams, and service owners to refine and improve IT services.
  • Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow.

Qualifications

  • 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.
  • Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).
  • Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.
  • Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.
  • Proven ability to define catalog structures, SLAs, workflows, and automation solutions.
  • Experience in consulting, stakeholder management, and business process reengineering.
  • Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.
  • Excellent analytical, communication, and leadership skills.

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