Manager- Customer Success

2 weeks ago

Hyderabad, Telangana, India Hyve Full time

The Customer Support Manager will be responsible for overseeing customer support operations, ensuring high service quality, managing cataloging and product listings, and maintaining strong coordination between customers, internal teams, and marketplace platforms. The role requires excellent communication, leadership, and process management skills to deliver a seamless online shopping experience.Key Responsibilities● Manage end-to-end customer support operations through ticketing tools and CRM platforms.● Track and maintain >95% SLA compliance for query acknowledgment and resolution.● Monitor CSAT, NPS, and TAT to measure service efficiency and customer satisfaction.● Analyze recurring issues to identify root causes and implement preventive solutions.● Oversee order management — processing, tracking, returns, and refunds.● Supervise product cataloging — addition, attribute updates, and content accuracy.● Ensure all product details are updated and aligned across marketplaces (Amazon, Myntra, etc.).● Enforce company policies for returns, replacements, and refunds.● Develop and maintain SOPs for service operations and escalations.● Implement feedback systems to enhance service processes and customer experience.● Collaborate with Operations, Marketing, and Warehouse teams for order fulfillment.● Coordinate with marketplace and courier partners to resolve service or delivery issues.Required Skills & Competencies● Excellent communication skills (English, Malayalam, and Hindi preferred).● Strong knowledge of e-commerce operations, cataloging, and customer service workflows.● Proficiency in ticketing tools and CRM software.● Good understanding of reverse logistics and return/replacement policies.● Analytical mindset with strong problem-solving ability.Qualifications & Experience● Graduate or Postgraduate in Business Administration, Commerce, or related field.● Minimum 3–5 years of experience in a product-based e-commerce or D2C setup.

  • Manager, Customer Success

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...

  • Customer Success Manager

    2 days ago

    Hyderabad, Telangana, India Innovya Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Core ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to...

  • Customer Success Manager

    6 days ago

    Hyderabad, Telangana, India KonnectNXT Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role DescriptionWe're looking for aCustomer Success Managerto drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is anonsite role based in Bangalore, ideal for candidates with2–4 years of experiencein customer success or account management within the SaaS and supply chain space.Location:Bangalore...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India SellersCommerce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Hyderabad, TLExperience: 4 to 8 years in customer success rolesRole SummaryWe're looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in...

  • Customer Success Manager

    3 hours ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is...

  • Customer Success Manager

    2 days ago

    Hyderabad, Telangana, India Zenoti Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Darwinbox Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Manager ensures customers achieve their desired outcomes by building strong relationships, providing support, and guiding them through product adoption. They focus on customer retention, satisfaction, and driving long-term business growth.About Darwinbox:Darwinbox is Asia's fastest-growing HR technology platform. Brainchild of alumni from...

  • Customer Success Manager

    2 days ago

    Hyderabad, Telangana, India Phenom Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Requirements Phenom Intro:Our purpose is to help a billion people find the right work Phenom is an AI-Poweredtalent experience platform that is redefining the HR tech space. We have grown intoa global organization with offices in 6 countries and over 1,500 employees. As an HRtech unicorn organization, innovation and creativity is within our DNA. Come...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India NirogGyan Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Success Manager – NirogGyanLocation: Hyderabad / RemoteCompensation: ₹4–6 LPA + Performance Incentives + ESOPsApply: | About NirogGyanNirogGyan is a healthtech SaaS platform transforming patient engagement through smart, API-driven lab reports. We partner with 40+ healthcare institutions and diagnostic labs to improve health outcomes using...