Customer Relations Executive

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations and taking feedback/suggestions. You will also be responsible for:Cooperate, coordinate, and communicate with other departments to ensure good customer experience and take customer feedback, after every service request/complaint, sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Taking daily rounds of the Reception lobby and reporting any lapses/observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed. Being familiar with lost and found procedures. Nominating and attending the training programs at site/JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Site Dynamics:Work Schedule: Site team: e.g., Property Manager 2 Reporting: You will be directly reporting to the Customer Relation Manager. Sound like you? Here is what were looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.QualificationsYou need to have a relevant educational background in hospitality with a minimum of 1-2 years of work experience OR 2-3 years of experience in client/customer service facing roles. Good communication skills with fluency in English and Hindi language are a must. Willingness to work in flexible shifts, weekends, and holidays is an added advantage. Basic understanding of operating computers, mobile applications, and MS Office (Excel, Word, PowerPoint, etc.) is also preferred. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. Location: On-site Mumbai, MH Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations - On-site