Lead - Change Management, WRB Operations

Job ID: 39656

Location: Chennai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 11 Sept 2025

Job Summary

Strategy

• Focus and contribute to the delivery of the Group and TTO strategy, S25.
• Understand business strategy, value proposition, client value proposition, income, revenue, cost, risk optimisation, capital implications, including risk return reward ratio.
• Collaborate with senior leadership to align initiatives with the organization's strategic goals.

Business

• Run the automation agenda across Operations with a focus on core TP and workflow systems
• Conceive, prioritise, automation areas including benefits versus costs review.
• Manage engagements with the T&I teams to enable delivery of the objectives.
• Manage projects for the above in relation to QPR requirements and end to end governance thereof.
• Deliver on the agenda for Continuous Improvements
• Cost Management and benefits management
• Manage costs within Budgets/Forecasts/ PEDs and spends for automation.
• Manage cost benefit analysis for automation opportunities including engaging with automation partners.
• Monitor cost trends / unit cost to serve and identify opportunities for reducing the same through automation and other initiatives.

Key Responsibilities

Processes

• Manage projects for the above in relation to project governance requirements and end to end governance thereof.
• Assure that project governance is in place, monitor adherence to the methodology, support

Project Managers in all PMO aspects and ensure that the delivery lifecycle is adhered to.

• Be a management representative and execute to the management guidelines through

continuous intervention and management reporting, including escalations to management.

• Work with internal stakeholders and key leadership managements in all aspects of governance

and P&L accounting.

• Deliver high quality reporting to project stakeholders senior management and clients.
• An understanding of Retail Banking products and services.
• Keeps up to date with changes to banking & technology products.

People & Talent

• Groom and support colleagues working on the project.

Risk Management

• Analyses, interprets, and monitors operations risk and suggests mitigation techniques to reduce such risk.
• Check inherent risk of product and process in the operating environment and demonstrate support for the internal program through behaviour, presentations, and discussions.
• Able to identify early warning signals and to initiate remedial action.
• Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
• Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse, or mismanagement.
• Use of internal/external audit findings to further improve service excellence.
• always Promote & enable a culture of audit readiness to ensure no failed audits.
• Instructs others in operations risk assessment and monitoring.

Governance

• Ensure adherence to the governance requirements laid down under the project.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country & Hub Operations, Business & Technology teams

Qualifications

EDUCATION: Graduate ORPost Graduate

TRAINING: Agile Product Owner

Skills and Experience

• Solve Problems
• Investigation
• System Testing
• Understanding of Products
• Financial Management
• Retail Products

Competencies

Collaborates

Gives Clarity & Guidance

Manages Ambiguity

Drives Vision & Purpose

Decision Quality

Courage

Strategic Mindset

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.