Senior Admission Counsellor

3 days ago

Pune, Maharashtra, India upGrad Full time ₹ 5,00,000 - ₹ 10,00,000 per year

RESPONSIBILITIES & DUTIES

  • Engage with assigned leads and promptly initiate contact through the auto dialer system.
  • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
  • Build rapport, credibility and establish trust with leads through effective communication and active listening.
  • Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads.
  • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
  • Maintain accurate records of lead interactions and follow-up activities inthe CRM system.

BASIC ELIGIBILITY CRITERIA

  • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),with at least 1 year spent in a single company.
  • Min Graduation is required.
  • Previous experience working a 6-day work week.
  • Currently working in the capacity of an individual contributor.
  • Proven track record of meeting targets in the existing company.

SKILLS

  • Excellent verbal communication skills with an emphasis on fluency in theEnglish language.
  • Ability to listen effectively, build trust with potential learners, andapproach situations with patience and empathy.
  • Ability to persuade learners towards attending the Video Counselling (VC)session to ultimately influence their enrollment decisions.
  • Basic proficiency in MS Office Suite & CRM management foradministrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS

  • Minimum 300 minutes of talk time over calls per day.
  • Schedule/book 5 Video Counselling (VC) sessions per day.
  • Connect with a minimum of 80% of your leads each day.
  • Consistently meet and exceed weekly revenue targets.

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