inbound executive

5 days ago

Mumbai, Maharashtra, India TRUE HOSPITALITY CO LIMITED Full time

Company Description

We at "True Hospitality" believe that we want to be the best inbound travel and hospitality service provider. Based out in Bangkok offering all travel and hospitality related services in and around Thailand. Our aim is to deliver an excellent service quality which we can offer to our travel agents and travelers. With an overall

experience of more than 15 years in the industry gives us an upper hand to be the perfect travel partner in Thailand.

Role Description

This is a full-time role for an Inbound Executive. The role is based in India for Thailand as a destination. The Inbound Executive will be responsible for below responsibilities.

JOB ROLE : Inbound Tour Operations Assistant FIT & Groups

  • Need to learn and be knowledgeable about everything related to Thailand as a tourist destination.

  • Good in written and oral communication in English, Hindi and Regional if any.

  • Will be operationally active and involved in both FIT & Group Tours.

  • Will be responsible for creating itineraries and costings

  • Will be responsible to communicate with the Overseas Travel Agents and B2B clients who seek assistance for inbound services from True Hospitality for Thailand.

  • Will be responsible to communicate and represent True Hospitality to the vendors like Hotels, restaurants, Car, Van, Bus transfers and sightseeing agents.

  • Will be given tasks and projects based on daily basis to complete in a specific time frame.

  • Will be responsible for maintaining materials related for day to day costing and contracting like hotel and vendor updated contracts.

  • Will be responsible to communicate with the end client / tourist when travel agent expects us to share fare knowledge about the product and itinerary, whether before tour or while the client is on ground.

  • Will be responsible to be a link between the vendor and end client to pass on important or emergency details or communication.

Qualifications

  • Minimum 1 years of experience in B2B service especially DMC in costing and quotations.
  • Strong communication, interpersonal, and listening skills
  • Problem-solving, decision-making, and analytical abilities
  • Organizational and time management skills
  • Proficiency in using Microsoft Office Suite, Microsoft Office Word, Presentation and Excel.
  • Customer-focused attitude with demonstrated skills in client support
  • Experience in the hospitality or customer service industry is an advantage
  • Ability to work in a fast-paced environment and handle multiple tasks effectively

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