Senior Manager

Dear Candidate,

Greetings from SM Talent Solutions

We are looking for Senior Manager, Lead - IT Infrastructure and Operations , Gurugram, HR for a leading Infrastructure Solutions provider.

Below is the Job Responsibilities:

1. IT Infrastructure & Cloud Management

2. Evaluate, design, and implement scalable IT infrastructure and cloud solutions to meet enterprise-wide needs.

3. Manage web servers, portals, email systems, and backup (Druva, Comm-vault) and cloud computing environments including Microsoft Cloud and Azure Active Directory.

4. Oversee system monitoring, automation, and disaster recovery planning to ensure seamless operations.

5. Project Management & Delivery

6. Plan, scope, and manage IT infrastructure projects end-to-end, ensuring timely delivery

7. Coordinate with Application team, partner's technology team for solution implementation and desired project outcome.

8. Vendor & Stakeholder Management

9. Manage strategic vendor relationships for infrastructure operations, maintenance, and support services.

10. Define, track, and review operational KPIs to assess asset performance and service delivery.

11. Ensure adherence to SLAs and achievement of internal and external Customer Satisfaction (CSAT) scores.

12. Network & EUS management

13. Oversee planning, deployment, and support for network systems including LAN, WAN, VPN, and Wi-Fi

14. Ensure high availability, security, and scalability of enterprise connectivity.

15. Led efficient End-User Support (EUS) operations, achieving and sustaining high user satisfaction levels

16. IT Security & Compliance

17. Lead security administration including firewall management (Fortinet), endpoint protection (Sophos), email security, and cybersecurity operations.

18. Manage SIEM and SOAR-based security tools and ensure robust end-user protection.
19. Ensure compliance with NIST, ISO standards, IT Acts, and other statutory regulations.

20. Manage internal and external IT and security audits with no critical or high-risk findings.

21. Strategic Planning & Budgeting

22. Lead IT operational transformation initiatives and contribute to security operations strategy and service delivery improvements.

23. Participate in Annual Operating Plan (AOP) budgeting and cost optimization strategies.

7 Advanced Technology & Innovation

• Assess and incorporate emerging technologies, including AI solution into infrastructure strategy including IT processes compliances

Mandatory Requirement

· 12 to 14 years in Data Center Operations, IT Infrastructure Management, IT Support, and Network Management within the Telecom or Service Industry

· Strong knowledge of cloud, network, and data center technologies.

· Hands-on experience with Windows, VMware, UNIX/Linux system administration.

· Experience supporting critical IT operations in large enterprises.

· Ability to assess and mitigate security risks across infrastructure and applications

· Proven people management skills with adaptability to dynamic business environments.

· Strong understanding of IT processes, service delivery models, and governance frameworks (e.g., ITIL).

· Excellent verbal and written communication skills.

· Skilled in negotiation, vendor coordination, and customer engagement.

· Strategic thinker with hands-on approach to problem-solving

Educational Qualification

· Bachelor's degree in computer/Electronics Engineering

· Preferred ITIL, PMP certification, Cloud Architect Certification

If you are interested please share your resume at

Job Types: Full-time, Permanent

Pay: ₹2,000, ₹2,500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Current CTC
• Experience in Data Center
• Relevant Experience in IT Infrastructure

Location:

• Gurgaon City, Haryana (Preferred)

Work Location: In person