Assistant Vice President, Fraud Operations

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President, Fraud Operations

Business: UK Business

Principal responsibilities

• Work closely with the senior leadership team, global and regional/market stakeholders, and global businesses - support the offshoring strategy, help implement strategic initiatives for the business and contribute towards the overall goals
• Maintain robust engagement with Work Force Management, Operationss Analytics, Global Control Tower, Business stakeholders, to ensure proper capacity planning & forecasting with the objective to right size the Operations team to the expected volume. Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity/Management Information across regions.
• Identify performance improvement opportunities and work with key stakeholders to realize the same. Support the delivery of appropriate training/refresher programs to improve process and service quality, automation and dashboard reporting, calibration, and coaching.
• Manage execution of global and regional initiatives by supporting the Vice President Fraud Operations. With relevant subject matter experts, drive towards standardization of product, process, systems, and operational models to deliver consistent best in class service.
• Help develop and implement metrices, scorecards and status reports to track operational performance across various teams
• Exhibit a customer-centric mindset consistently stiving to deliver excellent customer experience
• Work in close collaboration with stakeholders and colleagues to understand the expectations and organization roadmap and ensure impact and opportunities for the Operations team are identified promptly
• Maintain effective engagement & communication with various stakeholders & peers to ensure appropriate support architecture in terms of desking, Information Technology, Human Resource, Finance
• Lead the team of First- & Second-Line Managers, to work as part of an integrated Fraud Operations Team.
• Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements.
• Ensure that Fraud Operations team's exposure to Fraud risk, regulatory and reputational risks is managed, in a commercially sensitive, practical, and cost-effective way. Develop and strengthen process and controls within the function

Requirements

• Degree in any discipline and relevant work experience commensurate with the position
• People Management experience as the role will require managing large/matrix teams across locations
• Strong leadership skills evidenced by achievement of objectives together with a proven track record of execution in an ever-changing Risk environment
• Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
• Highly effective in working with all levels of management and staff and able to influence decision making in a matrix environment
• Ability to work under pressure and communicate well, being accurate and concise, ability to deliver to tight and demanding deadlines
• Experience of working in a high voice/volume environment with minimal supervision and aligned to HSBC values and principles
• Attention to detail and ability to ensure that information is captured in a timely manner. Resourceful - ability to leverage resources available to achieve goal.
• Excellent reporting, tracking skills and Microsoft Office skills. Ability to analyse large amounts of data efficiently, draw conclusions on what the data means and actions required
• Strong team player and motivator, operating effectively across cultures and in multi-cultural diverse work environments
• Understanding of Fraud Processes – Desirable & Demonstrates a strong Risk & Control mindset

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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