Franchise support Executive

7 hours ago

Mohali, Punjab, India Stealth Management Group LLC Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Job Summary

We are seeking a proactive and customer-focused Franchise Support Executive to join our team. The ideal candidate will be responsible for providing end-to-end support to franchise partners, ensuring smooth operations, timely assistance, and maintaining strong business relationships. Strong communication skills and good computer knowledge are essential for this role.

Key Responsibilities

  • Act as the primary point of contact for franchise partners and address their queries promptly.
  • Provide operational support to ensure franchisees follow company processes and standards.
  • Assist in onboarding new franchise partners and guide them through required documentation and system usage.
  • Coordinate with internal departments to resolve franchise-related issues.
  • Maintain accurate records, reports, and documentation for all franchise activities.
  • Monitor franchise performance and highlight areas requiring attention or improvement.
  • Conduct regular follow-ups with franchise partners for updates and feedback.
  • Support training sessions, online demos, and system navigation for franchise partners.
  • Ensure all communication with franchisees is professional, timely, and solution oriented.

Required Skills & Qualifications

  • Bachelor's degree in any discipline (preferred).
  • Excellent communication skills (verbal & written).
  • Strong computer knowledge, including MS Office, CRM tools, and basic data management.
  • Ability to multitask and handle franchise queries efficiently.
  • Problem-solving attitude with a customer-first approach.
  • Prior experience in franchise support, customer support, or operations (added advantage).

Key Competencies

  • Customer service orientation
  • Coordination and follow-up skills
  • Attention to detail
  • Teamwork and collaboration

Time management

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Location:

  • Mohali, Punjab (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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