resort manager

2 weeks ago

Kallar Kerala, India Clado Solutions Full time ₹ 16,85,040 - ₹ 67,22,040 per year

Key Responsibilities

  • Operations Management
  • Oversee front office, housekeeping, food & beverage, recreation, spa, and maintenance departments.
  • Ensure smooth check-in/check-out and overall guest experience.
  • Maintain resort facilities and ensure compliance with safety and hygiene standards.
  • Guest Relations
  • Handle guest complaints, feedback, and requests promptly.
  • Create a welcoming environment with personalized guest services.
  • Maintain high guest satisfaction scores.
  • Staff Management
  • Recruit, train, and supervise resort staff across departments.
  • Prepare staff duty rosters and manage workforce productivity.
  • Motivate and guide employees to deliver exceptional service.
  • Financial & Business Management
  • Oversee budgeting, forecasting, and financial performance.
  • Monitor revenues, expenses, and profit margins.
  • Work on strategies to increase occupancy, F&B sales, and overall revenue.
  • Sales & Marketing
  • Coordinate with marketing teams to promote packages and offers.
  • Build partnerships with travel agencies, event planners, and corporates.
  • Ensure brand visibility through social media and digital platforms.
  • Customer Experience & Activities
  • Plan events, activities, and entertainment for guests.
  • Ensure recreation, spa, and leisure services run smoothly.
  • Introduce new experiences to enhance guest satisfaction.
  • Compliance & Standards
  • Maintain legal, health, and safety compliance.
  • Ensure quality service standards are followed in all departments.

Job Type: Full-time

Pay: ₹14, ₹56,171.08 per month

Benefits:

  • Food provided

Work Location: In person

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