
resort manager
5 days ago
Key Responsibilities
- Operations Management
- Oversee front office, housekeeping, food & beverage, recreation, spa, and maintenance departments.
- Ensure smooth check-in/check-out and overall guest experience.
- Maintain resort facilities and ensure compliance with safety and hygiene standards.
- Guest Relations
- Handle guest complaints, feedback, and requests promptly.
- Create a welcoming environment with personalized guest services.
- Maintain high guest satisfaction scores.
- Staff Management
- Recruit, train, and supervise resort staff across departments.
- Prepare staff duty rosters and manage workforce productivity.
- Motivate and guide employees to deliver exceptional service.
- Financial & Business Management
- Oversee budgeting, forecasting, and financial performance.
- Monitor revenues, expenses, and profit margins.
- Work on strategies to increase occupancy, F&B sales, and overall revenue.
- Sales & Marketing
- Coordinate with marketing teams to promote packages and offers.
- Build partnerships with travel agencies, event planners, and corporates.
- Ensure brand visibility through social media and digital platforms.
- Customer Experience & Activities
- Plan events, activities, and entertainment for guests.
- Ensure recreation, spa, and leisure services run smoothly.
- Introduce new experiences to enhance guest satisfaction.
- Compliance & Standards
- Maintain legal, health, and safety compliance.
- Ensure quality service standards are followed in all departments.
Job Type: Full-time
Pay: ₹14, ₹56,171.08 per month
Benefits:
- Food provided
Work Location: In person
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