Technical Support
1 day ago
Technical Support & Monitoring
- Monitor server load, uptime, and service performance across physical web servers.
- Deploy and configure new servers at the software level.
- Analyze and mitigate abuse patterns, including advanced DDoS attack vectors.
- Supervise and maintain system components including:
- FTP, LiteSpeed, BitNinja, CloudLinux OS, MySQL, R1Soft
- Identify, troubleshoot, and resolve complex system issues; escalate to internal teams when necessary.
- Optimize and automate tasks across various projects using tools like Ansible.
Customer Communication & Issue Resolution
- Communicate with clients via email and live chat to resolve hosting-related queries.
- Understand client needs, emphasize with their concerns, and provide appropriate solutions.
- Deliver exceptional customer experience by recommending value-added tools, services, or products.
- Maintain consistent attendance and adhere to assigned schedules.
- Take ownership of difficult issues to ensure timely and effective resolution.
Required Skills & Qualifications:
- Basic understanding of web hosting is mandatory.
- Strong working knowledge of Linux and its distributions.
- Hands-on experience with Plesk, cPanel, and DirectAdmin.
- Familiarity with core web server technologies: Nginx, LiteSpeed, Apache, NodeJS, Tomcat.
- Experience working with Content Management Systems (CMS) such as WordPress, CodeIgniter, Magento.
- Strong understanding of network technologies: IPv4, IPv6, BGP, routing, proxies, firewalls, and bridging.
- Ability to write and debug scripts in PHP, Python, Bash, or similar programming languages.
- Excellent written and verbal English communication skills.
- A positive, solution-oriented attitude with a willingness to learn continuously and tackle new challenges.
Job Types: Full-time, Permanent
Pay: ₹300, ₹480,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Experience:
- Webhosting: 2 years (Required)
Language:
- English (Required)
Work Location: In person
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