Team Lead
1 week ago
TEAM LEAD - US TELECOM OPERATIONS | TELECOM SUPERVISOR | OPERATIONS LEAD
APPLY NOW:
WhatsApp: Sridip Sharma - HR)
Email:
Join CogentHubCX.AI | Kolkata | 5 LPA | Immediate Joiner | US Telecom Experience Required
ROLE: Lead 12-15 agents in US Telecom inbound customer service operations. Drive performance, quality, upselling, and team growth. Manage inbound customer queries, resolve issues, and maximize revenue through strategic upselling and cross-selling opportunities.
KEY RESPONSIBILITIES:
Drive team KPIs (Quality, Calls, CSAT, AHT, FTR, Adherence)
Coach & develop agents in telecom customer service
Drive upselling & cross-selling | Maximize ATV
Manage inbound telecom escalations & provide L2/L3 support
Monitor daily targets & KPIs | Take corrective action
Ensure compliance with US Telecom SOPs & regulations
Lead team huddles & performance reviews
Build high-performing inbound telecom customer service team
IDEAL CANDIDATE - TELECOM EXPERIENCE MANDATORY:
3-5 years in Telecom BPO/Inbound Contact Center Operations
Mandatory: Telecom inbound customer service experience
Proven upselling/sales & revenue generation background
1+ year leadership experience (Team Lead, SME)
Bachelor's Degree (Any stream)
Fluent English communication
Comfortable with rotational shifts (US business hours)
Knowledge of US telecom customer service standards
CORE COMPETENCIES:
Inbound Telecom Operations Leadership
Sales Orientation & Revenue Generation
Inbound Customer Service Excellence
Upselling & Cross-selling Expertise
Problem-Solving & Decision Making
Ownership & Accountability
Data-Driven Management
People Development & Coaching
Resilience & Performance Under Pressure
WHAT WE OFFER:
CTC: 5 LPA Base
Performance Bonus based on team KPIs
Growth opportunity in fast-paced international telecom domain
Location: Kolkata (PS Srijan Tech Park, Salt Lake, Sector 5)
Shift: Rotational (12:30 PM - 2:30 AM IST for US Telecom coverage)
Employment: Permanent, Full-time
Joining: Immediate or as per notice period
WHY JOIN COGENTHUBCX.AI:
International US Telecom account with premium client exposure
Revenue-focused inbound environment with upselling opportunities
Transparent & merit-based telecom operations culture
Fast career growth
Supportive telecom leadership & coaching
Cutting-edge telecom technology & tools
Professional work environment
APPLY NOW:
WhatsApp: Sridip Sharma - HR)
Email:
Click "Apply Now" on Naukri
Include in Application:
Current/Last CTC
Notice Period
Telecom inbound experience (years & process type)
We're actively hiring experienced Inbound Telecom Team Leads NOW.
If you have solid US Telecom inbound & upselling background, apply immediately
Lead US Telecom Inbound Operations. Build Your Legacy.
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