Associate Service Manager

2 days ago


Bengaluru, Karnataka, India Kotak Life Insurance Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About The Role  

Position TitleAssociate Service Manager WBG/CIIB 

Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB)

Location Mumbai Number of Positions 1 Reporting Relationships DVP Position Grade Senior Manager / AVP

The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client"s custody demat account opening & services

  • Managing team of Service Managers.
  • Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction

  • Ensuring delivery of quality service to clients

  • Ensuring customer requests/queries are attended to and resolved within TAT

  • Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues

  • Graduate with minimum 8-14 years of Banking experience

  • Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening
  • Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications
  • Ability to work under pressure in a dynamic environment

  • Should have eye for detail & be meticulous

  • Strong communication (Oral and Written) & Networking Skills

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