SMC Insurance Brokers

2 days ago

Noida, Uttar Pradesh, India SMC Insurance Brokers Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities

  • Lead and manage a team of insurance professionals to achieve set performance targets and service level agreements (SLAs).
  • Set, monitor, and analyze team KPIs, including performance metrics and turnaround times (TATs).
  • Provide ongoing training, coaching, and development opportunities to enhance team skills and productivity.
  • Develop and implement strategies to meet customer retention goals and improve client satisfaction.
  • Maintain excellent customer service standards and foster strong client relationships.
  • Collaborate with corporate teams and insurance units to streamline processes and improve service delivery.
  • Liaise with insurance partners to optimize products and services offered to clients.
  • Ensure compliance with insurance regulations and internal policies.
  • Apply sound knowledge of medical underwriting in operational and strategic decisions.

Qualifications And Skills

  • 5-7 years of relevant experience in the insurance industry, preferably in team leadership or managerial roles.
  • Strong leadership and people management skills with a proven track record of managing high-performing teams.
  • Experience in performance monitoring, goal setting, and achieving business targets.
  • Ability to design and deliver effective training and development programs.
  • Excellent customer service orientation and client relationship management skills.
  • Sound understanding of insurance products, regulations, and medical underwriting processes.
  • Strong communication, interpersonal, and collaboration skills.
  • Proficiency in strategic planning and business development.
  • Bachelor's degree in Business Administration, Insurance, Finance, or a related field.
  • Experience in the insurance sector is highly desirable.

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