
Customer Support Executive
2 weeks ago
Position: Customer Service Executive
CTC: 2.8 LPA (Fixed)
Work Location: HYD
Work Schedule:
- 6 days working with 1 fixed week off (between Monday and Friday).
- Saturday and Sunday will be mandatory working days, and no week-offs will be granted on weekends.
Job Description:
Job Summary:
We are seeking a dedicated and customer-focused individual to handle incoming and outgoing calls, including onboarding calls. The candidate should be able to manage queries efficiently and deliver a high level of customer satisfaction.
Key Responsibilities:
- Manage inbound and outbound calls professionally.
- Conduct onboarding calls and assist new users with platform-related queries.
- Accurately log calls and escalate unresolved concerns.
- Ensure proper communication and follow the required call flow.
- Maintain availability as per the assigned shift and process norms.
Required Skills:
- Strong communication skills
- Fluency in English, Telugu, and Hindi is preferred
- Basic computer knowledge and typing skills
Eligibility:
- Any graduate (any degree) is eligible
- Freshers or experienced candidates are welcome
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