Field Service Management Business Analyst

12 hours ago

Assam, India Kloudgin Full time ₹ 15,00,000 - ₹ 28,00,000 per year

REMOTE (US TIME ZONES) WITH 10-30% TRAVEL ON-SITE (TO PROJECT LOCATIONS) AS NEEDED

FULL-TIME

Requirements

  • At least 5 years of IT Systems Implementation experience in the Utilities industry
  • Expertise in at least one of the leading or legacy Field Services or Work Management products (e.g., Oracle Mobile Workforce Management, Click Software, Kona, Salesforce Field Service, IFS, D365, Oracle Field Service).
  • Strong documentation, communication and Analytical skills.
  • Experience and desire to work in a global delivery environment.
  • Experience in playing the role of functional lead, driving requirements and design considering product fitment and client requirements.
  • Ability to manage client expectations, maintain engagement with multiple stakeholders and drive timely decision making.
  • Bachelor's degree or foreign equivalent required from an accredited institution or 7+ years of combined progressive experience in the IT Systems Implementation and Utilities Industries.

Responsibilities

  • Act as the primary point of contact between various stakeholders, such as project managers, developers, and end-users. This involves ensuring clear and effective communication channels to facilitate the flow of information and feedback.
  • Gather and document customer business requirements with attention to detail.
  • Work with customers to configure KloudGin Field Service and Asset Management to support customer business requirements.
  • Analyze and architect solutions for business requirements which may include sophisticated configurations and/or technical components.
  • Translate Statements of Work into specific and well-formed solution designs through user stories and functional requirements.
  • Define detailed functional requirements for configuration, enhancements, reports, and integrations for the KloudGin application
  • Delivery demos and training to customers during the implementation lifecycle to ensure the application configuration meets their requirements and improves end-user adoption
  • Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit application features; use of creative thinking to aid in customer adoption of the KloudGin application
  • Collaborate with Project Managers and colleagues on and offshore to facilitate on time and on budget project delivery.
  • Work with technical teams to design, build, and validate the KloudGin application configuration
  • Continue to increase product knowledge and pursue relevant certifications.

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