Academic Counsellor

2 weeks ago

Pune, Maharashtra, India IT Shaala Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Position Overview:

We are seeking a dynamic, motivated, and student-focused Admission Counselor to join our team. The Admission Counselor will be responsible for guiding prospective students through the enrollment process, understanding their career goals, and recommending suitable courses offered by IT Shaala. You will act as the first point of contact for inquiries and play a critical role in converting leads into enrollments.

Key Responsibilities:

  • Lead Conversion: Follow up on leads generated through various marketing channels (online/offline) and convert them into admissions.
  • Student Counseling: Understand the academic and career objectives of prospective students and suggest appropriate IT Shaala courses.
  • Product Knowledge: Maintain in-depth knowledge of all courses, certifications, batches, and training schedules offered by IT Shaala.
  • CRM Management: Update and manage leads and student interactions using CRM tools.
  • Admissions Process: Guide students through the entire admission process including documentation, fee payment, and onboarding.
  • Follow-Up: Conduct timely follow-ups with prospects via phone, email, and WhatsApp.
  • Reporting: Maintain and report daily, weekly, and monthly metrics on leads, conversions, and feedback to the admissions team.
  • Collaboration: Coordinate with trainers, operations, and marketing teams for smooth functioning of admissions and onboarding processes.
  • Customer Service: Address queries, complaints, or concerns from prospective and enrolled students in a timely and professional manner.

Required Qualifications:

  • Bachelor's degree in any discipline (preferably in Business, Education, or IT).
  • 1–3 years of experience in counseling, inside sales, or academic advising (preferably in the education/ed-tech sector).
  • Strong communication (verbal and written) and interpersonal skills.
  • Goal-oriented with a strong track record in achieving sales or enrollment targets.
  • Tech-savvy with working knowledge of MS Office, CRM software, and digital communication tools.
  • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
  • Ability to multitask and work in a fast-paced environment.

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