Academic Counselor

8 hours ago

Pune Maharashtra India, Maharashtra Unacademy Full time

About the Company



Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering them to succeed in competitive exams, pursue professional upskilling, and build strong academic foundations. With a deep commitment to learner success, Unacademy is redefining how India learns — one student at a time.



About the Role



We are looking for a motivated and customer-focused Academic Counsellor to join our team and drive student engagement and enrolment. As an Academic Counsellor, you will play a critical role in helping students make informed decisions about their education, guiding them through our offerings, and building strong relationships to ensure satisfaction and retention.



Responsibilities



  • Prospect and Lead Generation: Identify and research potential students, clients, and target markets. Generate leads through various channels, including online research, networking, and outreach. Collaborate with local schools and communities.
  • Student Counselling: Engage with prospective students in-person and over the phone to understand their academic background, career objectives, and learning preferences.
  • Enrolment Assistance: Assist students with the enrolment process, including course selection, fee payment, and registration. Follow up with potential leads and encourage them to join our programs.
  • Client Relationship Management: Build and maintain strong relationships with students, parents, and other stakeholders. Understand individual needs and recommend appropriate solutions. Provide exceptional service to ensure satisfaction.
  • Sales and Revenue Growth: Develop and execute strategies to achieve enrollment and revenue targets. Prepare and deliver persuasive presentations to students and parents. Negotiate and close enrollments effectively.
  • Market Analysis: Stay updated on industry trends, student preferences, and competitor activities. Analyze data to identify new business opportunities.
  • Reporting and Documentation: Maintain accurate records of student interactions, sales activities, and follow-ups. Prepare regular reports and forecasts for management.
  • Collaboration: Work closely with the sales, academic, and operations teams to achieve collective goals. Provide feedback to the product and academic teams based on student insights.


Qualifications



  • Bachelor’s degree in Business, Marketing, Education, or a related field (Master’s degree preferred)
  • Minimum 1 year of proven experience as an Academic Counsellor or in the EdTech/education industry


Required Skills



  • Strong understanding of education products and services
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to work independently as well as collaboratively in a team environment
  • Proficiency in using CRM software and other sales tools
  • Self-motivated with a customer-first mindset and a result-oriented approach


Preferred Skills



  • Experience in the EdTech/education industry

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