Ecommerce Coordinator

2 weeks ago

Pune, Maharashtra, India Frido Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: E-commerce Marketplace Intern

Department: E-commerce

Role Overview:

We are looking for a proactive and detail-oriented E-commerce Marketplace Intern to support our marketplace operations team. The role involves managing platform cases, coordinating cross-functionally, analysing root causes of issues, and ensuring timely resolution to maintain high operational efficiency and customer satisfaction.

Key Roles & Responsibilities:

Case Management

  • Monitor and track all customer complaints raised through seller panels or customer service teams.
  • Identify the root cause of product-related issues (e.g., defective, damaged, or wrong item received).
  • Coordinate with the warehouse, operations, and quality teams to verify product conditions and packaging standards.
  • Raise cases/tickets with the respective marketplace (Amazon, Flipkart, Myntra,etc.) to report and resolve product complaints.
  • Maintain proper case documentation — including complaint details, marketplace response, and resolution status.

Andon & Quality Issue Resolution (Amazon-specific)

  • Review
    Andon notifications
    raised by Amazon for product quality or customer dissatisfaction.
  • Analyse customer feedback, return reasons, and product images shared by Amazon.
  • Coordinate with Amazon Seller Support to close the Andon cases and ensure listing reinstatement or quality confirmation.
  • Track repetitive issues to identify improvement areas in the product or packaging process.

Defective & Damaged Product Investigation

  • Investigate all defective/damaged product returns reported by marketplaces or customers.
  • Verify whether issues are
    manufacturing defects, packaging faults, or logistics damages
    .
  • Prepare a summary report of such cases and share feedback with the production or vendor team for corrective measures.
  • Update product QC checklists to prevent recurrence of similar issues.

Reporting & Follow-Up

  • Maintain a
    Case & Complaint Tracker
    (Excel/Sheet) with status updates, dates, and closure remarks.
  • Follow up regularly with seller support teams until the case is resolved.
  • Provide daily/weekly updates on pending and resolved cases to the reporting manager.
  • Escalate unresolved or recurring issues to senior management with analysis and suggestions.

Problem Solving & Coordination

  • Identify and troubleshoot catalogue, pricing, or content-related issues.
  • Work collaboratively with pricing, content, and logistics teams for quick issue resolution.
  • Escalate unresolved or recurring issues to the reporting manager with clear root cause analysis.

Required Skills & Competencies:

  • A Graduate plus MBA in Marketing or related domain is preferred.
  • Strong
    analytical and problem-solving
    skills.
  • Excellent
    written and verbal communication
    in English.
  • Ability to coordinate
    cross-functionally
    and manage multiple tasks efficiently.
  • Quick learner with attention to detail and ownership mindset.
  • Proficient in
    Excel
    and basic data tracking tools.

  • Ecommerce Marketing Manager

    1 week ago

    Pune, Maharashtra, India Ekatra Global Corp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEkatra Global Corp is transforming the online shopping experience with its revolutionary plug-and-play e-commerce solution. Our technology enables real-time, interactive shopping experiences where customers can invite friends to co-shop and interact with the store collaboratively. This capability boosts conversions, reduces drop-offs, and...

  • Ecommerce Executive

    1 week ago

    Pune, Maharashtra, India Tirupur Hub Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionRitson Services – Hangout Hub is an Indian e-commerce brand known for being Amazon India's leading twinning t-shirt brand. Established in 2014 and based in Pune, we create fun and memorable twinning tees for couples, families, friends, and more.With a dedicated 40-member team, we continue to expand across Amazon, other marketplaces, and...

  • Senior Ecommerce Specialist

    1 week ago

    Pune, Maharashtra, India TechSurvi Pvt. ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionAt TechSurvi, we transform businesses by creating best-in-class experiences through digital marketing, Amazon, and advertising. Combining strategic and creative thinking with expert advertising and a deep understanding of current and emerging online trends, we help companies grow their business. Our services include search engine...

  • Ecommerce Executive

    15 hours ago

    Pune, Maharashtra, India Koorsi & Company Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Ecommerce Executive - Amazon & Shopify ExpertBrand: Koorsi & CompanyLocation: PuneKoorsi & Company is a modern furniture brand focused on design-driven, high-quality chairs, tables, and home décor. We operate across D2C, marketplaces, and retail — and we're expanding our digital footprint across Amazon, Shopify, and Paid Ads.Role Overview :We are looking...

  • Ecommerce Growth Manager

    1 week ago

    Pune, Maharashtra, India Garry N Sun Organics Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are looking for a dynamic team member to grow and optimise our online sales across all platforms, with a focus on Shopify (main D2C site) and quick commerce platforms (Zepto, Blinkit, Amazon, etc.)Key Responsibilities:Sales Growth & Performance MarketingPlan and execute  ROI-focused ad campaigns  (Meta, Google, YouTube, Amazon Ads, Quick Commerce...

  • Ecommerce Manager

    2 days ago

    Pune, Maharashtra, India Pollen Healthcure Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: E-Commerce Manager – PharmaLocation: Pune, MaharashtraDepartment: Marketing / Digital SalesJob Summary:We are looking for an experienced E-Commerce Manager to lead and grow our online pharma sales operations. The role involves managing listings, promotions, and compliance on platforms like Amazon, Flipkart, 1mg, and PharmEasy, ensuring seamless...

  • Ecommerce Manager

    11 hours ago

    Pune, Maharashtra, India Stellar Petfood Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The E-commerce Manager will be responsible for driving online sales growth across marketplaces (Amazon, Flipkart and our website). The role requires strong understanding of digital sales, product listing optimisation, marketplace operations, inventory operations, analytics, promotions, and customer experience.Role & responsibilitiesManage catalogue strength,...

  • Ecommerce Specialist

    1 week ago

    Pune, Maharashtra, India ECOTONIQUE Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description: E-Commerce OfficerPosition OverviewWe are seeking a dynamic, data-driven, and fashion-savvy E-Commerce Officer to manage and grow our brand's presence across our ownD2C website, Amazon, Flipkart, and Myntra. The ideal candidate will be responsible for end-to-end e-commerce operations, sales growth, online merchandising, marketing...

  • Ecommerce Manager

    4 days ago

    Pune, Maharashtra, India Classic Hub Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsClassicHub helps brands grow across education, healthcare, and lifestyle through design-focused performance marketing.We're building our e-commerce vertical and looking for adata-driven E-Commerce Managerwho can scale revenue across marketplaces, D2C sites, and paid ads.Key ResponsibilitiesManage and grow presence on Amazon, Flipkart, Myntra,...

  • Human Resources Specialist

    1 week ago

    Pune, Maharashtra, India Eshopbox Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company: EshopboxWebsite: Employee Size: 201–500 employeesAbout CompanyEshopbox is a fast-growing eCommerce enablement company that supports brands with logistics, fulfillment, and customer experience solutions. The organization emphasizes collaboration, transparency, and innovation while working closely with leadership to create a meaningful impact in the...