Ecommerce Coordinator

2 weeks ago

Pune, Maharashtra, India Frido Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: E-commerce Marketplace Intern

Department: E-commerce

Role Overview:

We are looking for a proactive and detail-oriented E-commerce Marketplace Intern to support our marketplace operations team. The role involves managing platform cases, coordinating cross-functionally, analysing root causes of issues, and ensuring timely resolution to maintain high operational efficiency and customer satisfaction.

Key Roles & Responsibilities:

Case Management

  • Monitor and track all customer complaints raised through seller panels or customer service teams.
  • Identify the root cause of product-related issues (e.g., defective, damaged, or wrong item received).
  • Coordinate with the warehouse, operations, and quality teams to verify product conditions and packaging standards.
  • Raise cases/tickets with the respective marketplace (Amazon, Flipkart, Myntra,etc.) to report and resolve product complaints.
  • Maintain proper case documentation — including complaint details, marketplace response, and resolution status.

Andon & Quality Issue Resolution (Amazon-specific)

  • Review
    Andon notifications
    raised by Amazon for product quality or customer dissatisfaction.
  • Analyse customer feedback, return reasons, and product images shared by Amazon.
  • Coordinate with Amazon Seller Support to close the Andon cases and ensure listing reinstatement or quality confirmation.
  • Track repetitive issues to identify improvement areas in the product or packaging process.

Defective & Damaged Product Investigation

  • Investigate all defective/damaged product returns reported by marketplaces or customers.
  • Verify whether issues are
    manufacturing defects, packaging faults, or logistics damages
    .
  • Prepare a summary report of such cases and share feedback with the production or vendor team for corrective measures.
  • Update product QC checklists to prevent recurrence of similar issues.

Reporting & Follow-Up

  • Maintain a
    Case & Complaint Tracker
    (Excel/Sheet) with status updates, dates, and closure remarks.
  • Follow up regularly with seller support teams until the case is resolved.
  • Provide daily/weekly updates on pending and resolved cases to the reporting manager.
  • Escalate unresolved or recurring issues to senior management with analysis and suggestions.

Problem Solving & Coordination

  • Identify and troubleshoot catalogue, pricing, or content-related issues.
  • Work collaboratively with pricing, content, and logistics teams for quick issue resolution.
  • Escalate unresolved or recurring issues to the reporting manager with clear root cause analysis.

Required Skills & Competencies:

  • A Graduate plus MBA in Marketing or related domain is preferred.
  • Strong
    analytical and problem-solving
    skills.
  • Excellent
    written and verbal communication
    in English.
  • Ability to coordinate
    cross-functionally
    and manage multiple tasks efficiently.
  • Quick learner with attention to detail and ownership mindset.
  • Proficient in
    Excel
    and basic data tracking tools.

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