Senior Travel Consultant and Travel Consultant _Refunds
2 days ago
Role & responsibilities
To processes the tickets refunds for cancellations and changes, manages PNRs (Passenger Name Records) using Global Distribution Systems (GDS), stays updated on airline policies and regulations, provides excellent customer service, and maintains financial and client records.
Key Responsibilities
- Refund Processing: Manage and process refund requests for flight, ticket cancellations or modifications.
- Airline Portals & GDS :Use Global Distribution Systems (GDS) and portals to manage bookings, refunds and cancellations.
- Coordination :Liaise with airlines and other stakeholders to ensure smooth and efficient resolution of customer queries and refunds.
Skills & Qualifications
- Customer Focus: Strong customer service orientation and the ability to work under pressure.
- Technical Skills: Proficiency in GDS systems and airline booking tools.
- Organizational Skills: Good numeracy, literacy, and the ability to manage multiple tasks.
- Maintaining Records :Strong skills to maintain and organize Data using MS Office and Excel
- Industry Knowledge: Knowledge of airline industry regulations and current travel trends.
- Communication: Excellent communication and interpersonal skills.
Preferred candidate profile
- Senior Travel Consultant - Candidates with 3 to 5 years of relevant experience
- Travel Consultant - Candidates with 1 to 2 years of relevant experience
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