Senior Travel Consultant

3 days ago

Bengaluru, Karnataka, India Viable Search Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Accountabilities:


• Provide exceptional traveller care and customer services to corporate clients


• Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers.


• Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory


• Open to work 6 days working


• Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations


• Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA


• Ensure latest updated policies, procedures, desk instructions are read and complied


• Excellent customer service and communications skills written and verbal


• Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices


• Maximize the benefits of company, desktop applications and telephony to deliver superior experience to business travellers


• Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants


• Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker


• Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process

Experience & Skills:


• Graduate. Diploma, degree in travel & tourism would be added advantage


• 5+ relevant experience in travel domain


• Build excellent relationship with customer groups, peers and seniors


• Should be a team player and manage show alone if required


• GDS experience is mandatory Galileo & Amadeus.


• Knowledge of corporate travel economics and travel technology/ tools will be an added advantage

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