Senior Tours Executive
17 hours ago
We are seeking an experienced and detail-oriented Senior Tour Executive to manage and oversee the end-to-end execution of domestic and international tour packages. The ideal candidate will have a strong background in tour planning, client servicing, and vendor coordination, with a proven track record of delivering high-quality travel experiences. This role requires a dynamic individual who can work independently and as part of a team, ensuring seamless travel experiences for our clients.
Key Responsibilities:
- Tour Planning & Itinerary Design
Develop customized domestic and international itineraries based on client needs, preferences, and budget.
- Client Consultation & Sales Support
Engage with clients to understand requirements, present options, and close sales with a focus on service excellence.
- Tour Operations & Execution
Coordinate with vendors, suppliers, and internal teams to ensure smooth execution of tours (flights, hotels, transport, sightseeing, meals, guides, etc.).
- Vendor & Supplier Management
Liaise and negotiate with hotels, transport providers, DMCs, and other partners to ensure quality service and competitive pricing.
- Client Relationship Management
Build and maintain long-term relationships with clients through regular communication and post-tour feedback.
- Crisis Handling & Problem Resolution
Provide real-time support during tours to resolve on-ground issues and ensure customer satisfaction.
- Reporting & Feedback Analysis
Maintain records of tours executed, feedback received, and areas of improvement to enhance service quality.
Requirements:
- Minimum 5 years of experience in a similar role in the travel and tourism industry.
- In-depth knowledge of domestic and international tour operations.
- Strong network of vendors and suppliers in the travel industry.
- Excellent communication and interpersonal skills.
- Proficiency in using travel booking tools and software (e.g., Amadeus, Galileo, CRM platforms).
- High attention to detail and ability to multitask in a fast-paced environment.
- Strong negotiation, time management, and problem-solving skills.
- Willingness to travel occasionally for familiarization (FAM) trips or to manage group tours.
Job Types: Full-time, Permanent
Pay: ₹25, ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
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