Senior Tours Executive

17 hours ago

Kozhikode, Kerala, India Alhind Tours and Travels Pvt Ltd Full time ₹ 6,00,000 - ₹ 7,20,000 per year

We are seeking an experienced and detail-oriented Senior Tour Executive to manage and oversee the end-to-end execution of domestic and international tour packages. The ideal candidate will have a strong background in tour planning, client servicing, and vendor coordination, with a proven track record of delivering high-quality travel experiences. This role requires a dynamic individual who can work independently and as part of a team, ensuring seamless travel experiences for our clients.

Key Responsibilities:

  • Tour Planning & Itinerary Design

Develop customized domestic and international itineraries based on client needs, preferences, and budget.

  • Client Consultation & Sales Support

Engage with clients to understand requirements, present options, and close sales with a focus on service excellence.

  • Tour Operations & Execution

Coordinate with vendors, suppliers, and internal teams to ensure smooth execution of tours (flights, hotels, transport, sightseeing, meals, guides, etc.).

  • Vendor & Supplier Management

Liaise and negotiate with hotels, transport providers, DMCs, and other partners to ensure quality service and competitive pricing.

  • Client Relationship Management

Build and maintain long-term relationships with clients through regular communication and post-tour feedback.

  • Crisis Handling & Problem Resolution

Provide real-time support during tours to resolve on-ground issues and ensure customer satisfaction.

  • Reporting & Feedback Analysis

Maintain records of tours executed, feedback received, and areas of improvement to enhance service quality.

Requirements:

  • Minimum 5 years of experience in a similar role in the travel and tourism industry.
  • In-depth knowledge of domestic and international tour operations.
  • Strong network of vendors and suppliers in the travel industry.
  • Excellent communication and interpersonal skills.
  • Proficiency in using travel booking tools and software (e.g., Amadeus, Galileo, CRM platforms).
  • High attention to detail and ability to multitask in a fast-paced environment.
  • Strong negotiation, time management, and problem-solving skills.
  • Willingness to travel occasionally for familiarization (FAM) trips or to manage group tours.

Job Types: Full-time, Permanent

Pay: ₹25, ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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