Lead Consultant – MSD365 Field Services

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Lead Consultant – MSD365 Field Services

In this role you will be responsible for the configuration, customization, and maintenance of our Microsoft Dynamics 365 Field Service system. This role plays a vital part in ensuring our CRM system effectively supports our customer relationship management and business processes.

Responsibilities

Solution Design and Implementation: Develop and implement D365 Field Service solutions tailored to client needs, ensuring seamless integration with existing systems.

Process Optimization: Analyze current field service processes and identify areas for improvement using D365 capabilities to enhance efficiency and productivity.

Client Engagement: Collaborate with clients to understand their business requirements, provide expert advice, and deliver customized solutions that meet their objectives.

Training and Support: Conduct training sessions for end-users and provide ongoing support to ensure effective utilization of D365 Field Service tools.

Data Analysis and Reporting: Utilize D365 analytics to generate insightful reports that help clients make informed decisions and improve service delivery.

Project Management: Lead project teams in the planning, execution, and delivery of D365 Field Service projects, ensuring they are completed on time and within budget.

Continuous Improvement: Stay updated with the latest D365 features and industry trends to continuously enhance service offerings.

Qualifications we seek in you

Minimum Qualifications / Skills

Extensive experience with Microsoft Dynamics 365 Field Service module.

Strong understanding of field service operations and best practices.

Certification in Microsoft Dynamics 365 is preferred but not mandatory.

Preferred Qualifications/ Skills

Plugins

PowerApps/Dataverse development

Canvas Apps/Model-driven Apps

Dynamics 365 CE Sales & Custom Model-Drive Apps

ScribeSoft, SharePoint

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter.

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobLead Consultant

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 18, 2025, 4:18:03 AM

Unposting DateOngoing

Master Skills ListConsulting

Job CategoryFull Time