Regional VMO Support

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Vendor Management and Platform Support (in support of the VRM team)

Primary escalation point of contact in managing vendor compliance for JLL Client including but not limited to Third-Party Oversight (TPO) / Third-Party Intermediate (TPI) screening process and related documentation tracking, ensure data trackers and data files are up to date and accurate.

Liaise with Project team and various functional departments on approvals and follow up with country teams on vendor document submission quality throughout the approval process.

Work closely with JLL Regional Management Team to identify gaps and process improvements.

Support Regional and Country teams on related compliance audits.

Assist in administrative duties as directed by the Regional Management Team

Liaise with Global VRM and GSS teams on system migration to PMWeb ensure seamless transition of SAP ID and key VRM data for timely vendor payments within contractual payment terms.

Liaise with Global VRM and GSS teams on system migration to Pega ensure seamless transition of SAP ID and key VRM data for timely vendor payments within contractual payment terms.

Coordinate with Regional Minor Work PMO lead and Regional Vendor Compliance Officer to ensure data integrity of PM Web across the Region

Review PMWeb vendor commitment compliance and provide approval on behalf of APAC VRM team.

Liaise with Global VRM team ensure PMWeb and related system training materials are up-to-date and conduct refresher training as appropriate

Single point of contact in APAC to work with PMWeb team and corresponding internal parties on operation and system related troubleshooting.

Support regional initiatives as indicated, including vendor rationalization program.

Conduct data analysis report when necessary

Client/Stakeholder Management (in support of the Regional Leadership team)

Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved.

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback.

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Be a safe pair of hands to take on ad-hoc tasks and drive efficiency.

Qualifications

Excellent verbal and written communication skills

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Strong analytical, organization and administration skills

Excellent Cantonese and English skills (verbal and written)

Preferably with experiences in Facilities Management, Supplier and Contract management, Supplier performance management, vendor life life-cycle management, Compliance.

Proficient in Excel, Word, and PowerPoint, skills are essential

Willing to work on night shift, 4pm to 1am (IST)

5 day working week on-site

Critical Competencies for Success (with corresponding 'I am JLL behaviours')

Client Focus & Relationship Management – 'I Value my Customers'

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

People Management and Team Leadership – 'I am a Team Player'

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – 'I am Proactive'

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – 'I am Innovative'

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

Organised

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.