Technical Development Support Executive

2 weeks ago

Pune, Maharashtra, India BOP Consultancy and Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Project Description:

BOP Consultancy and Services is assembling a dedicated support operations team for a special 3-month engagement with the
Coca-Cola

project. The support team will operate
round-the-clock in three shifts

, with each shift staffed by
1 Account Manager + 1–2 Technical Support Executives

. The goal of this team is to ensure uninterrupted support, requirement intake, issue management, and seamless coordination with internal and client teams.

Role Description:

We are seeking enthusiastic
Developer Interns / Freshers

to join our Technical Support Department. This role provides hands-on experience in real-time support operations, coordination with technical teams, and direct interaction with client-side teams.

Ideal candidates are proactive, eager to learn, and comfortable working in shift-based environments.

Key Responsibilities:

Client and User Support:

  • Respond promptly to user or client queries through
    chat, email, or phone

.
- Collect and understand requirements communicated by the client team during the shift.
- Provide immediate support or basic troubleshooting for small tasks or issues.

Task Management and Coordination:

  • Convert client requirements into
    clearly defined task lists

for the internal product and engineering teams.
- Coordinate with Account Managers and developers for task updates, clarifications, or follow-ups.
- Track and maintain
support tickets/issue logs

until closure.

Issue Resolution:

  • Diagnose basic technical problems and resolve issues that fall within the scope of the support team.
  • Identify recurring issues and flag them to the development team for permanent fixes.
  • Escalate complex or unresolved problems to higher-level support as needed.

Documentation and Reporting:

  • Maintain structured documentation of issues, requirements, resolutions, and shift handovers.
  • Prepare shift summary reports to ensure smooth knowledge transfer between teams.
  • Ensure adherence to internal SOPs, timelines, and quality benchmarks.

Requirements:

  • Bachelor's degree in a technical-related any field
    (Preference: IT, Computer Science, or related fields)
  • Freshers and interns are also
    welcome

.
- Good communication skills (Should be fluent in English for Global Communications).
- Technical development languages such as NodeJS, ReactJS, React Native, and so.
- Hands-on development experience
- Basic understanding of computer systems, mobile platforms, or web applications.
- Ability to work responsibly in
rotational shifts

.
- Strong interpersonal skills and a customer-oriented mindset
- Problem-solving attitude with willingness to learn.
- Knowledge of NodeJS, React Native, React, MySQL, and Docker.
- Understanding of ticketing systems such as
Jira

,
Freshdesk

, or similar platforms (added advantage).
- Ability to collaborate effectively with technical and non-technical teams.

Shift and Work Schedule:

This project requires
24×7 support coverage

with a
3-shift model

:

  1. Morning Shift
  2. Afternoon Shift
  3. Night Shift

Employment Terms:

Project Duration:

  • 1st December – 28th February (3 Months)
  • Engagement Type:

Full-time, shift-based
- Role Type:

On-site (Baner, Pune) or Remote
- Compensation and shift allowances will be discussed during the hiring process.

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