Digital Operations Lead

Business Unit:Global MarketingReporting To:Marketing Operations DirectorShift:EMEA (1:30 pm - 10:30 pm IST) (India)About Russell Investments, Mumbai: 

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 89-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is "Top 12 Ranked Consultant " in P&I survey 2024 with $906 billion in assets under advisement (as of December 31, 2024) and $331.9 billion in assets under management (as of March 31, 2025) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm's growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.

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Job Description:

Key Responsibilities

Project & Operations Management

• Manage end-to-end execution of digital operations projects across email and web channels.

• Develop and maintain detailed project plans, timelines, and task assignments to ensure on-time delivery.

• Track milestones, deliverables, and dependencies; proactively identify risks and resolve issues.

• Own operational workflows for campaign setup, QA, approvals, and deployment across AEM, Marketo, Sitecore, and Eloqua.

• Monitor day-to-day digital production queues, balancing priorities and ensuring SLA adherence.

Team & Resource Management

• Lead a team of email marketing managers and web publishers, providing hands-on guidance, workload allocation, and performance coaching.

• Foster accountability and productivity by setting clear objectives and process standards.

• Coordinate workload across regions and time zones, ensuring capacity is optimized.

Execution & Delivery

• Actively participate in campaign setup, asset publishing, testing, and go-live support.

• Troubleshoot technical or operational issues in collaboration with IT and vendors.

• Maintain operational documentation, playbooks, and checklists for consistent quality and delivery.

• Implement QA processes to reduce errors and ensure compliance with brand, legal, and accessibility standards.

Process Optimization

• Standardize and streamline operational processes across platforms and teams.

• Introduce templates, automation, and governance frameworks to improve efficiency and reduce manual rework.

• Partner with analytics teams to track operational KPIs such as throughput, error rates, and turnaround times.

• Drive continuous improvement in campaign production, content publishing, and platform usage.

Requirements

• Bachelor's degree in Marketing, Business, IT, or related field.

• 6–8 years of experience in digital operations and project management, with focus on email marketing and web publishing.

• Proven track record managing complex digital projects across multiple platforms (AEM, Marketo, Sitecore, Eloqua).

• Strong project management skills: planning, prioritization, execution, and risk mitigation.

• Hands-on experience with digital campaign setup, publishing workflows, and QA.

• Leadership skills with experience managing and mentoring teams.

• Excellent organizational abilities and attention to detail.

• Strong problem-solving and troubleshooting skills.

Preferred Additional Qualifications

• Project management certification (PMP, PRINCE2, Agile/Scrum).

• Familiarity with Workfront, Jira, or other project/task management tools.

• Knowledge of CRM systems, SEO basics, and web analytics.

• Experience with HTML/CSS and basic web development a plus.

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