Operations Manager

2 weeks ago

Mumbai, Maharashtra, India Zik digital Full time ₹ 5,40,000 per year

Location: Mumbai - Hybrid

Employment Type: Full-Time

Reports To: Founder / CEO

Experience Required: 3+ years in operations, preferably in a digital/creative/marketing agency

Role Summary:

Operations Manager will oversee the agency's daily functions, drive operational efficiency, implement scalable processes, and support department heads in achieving their KPIs.

Key Responsibilities:

  • Operational Leadership:
  • Oversee and improve daily operations across departments (Creative, Marketing, Development, Client Servicing, etc.).
  • Identify bottlenecks and implement solutions to streamline workflows and delivery timelines.
  • Work with internal softwares
  • Team & Resource Management:
  • Work with team leads to allocate resources optimally across projects.
  • Ensure hiring plans align with business growth; assist in recruiting and onboarding processes.
  • Process & Systems Implementation:
  • Build and implement SOPs, dashboards, project management systems (like Asana, Trello, ClickUp, etc.).
  • Monitor internal tools, track team productivity, and identify process gaps.
  • Project Delivery Oversight:
  • Maintain visibility into project timelines, budgets, and quality standards.
  • Troubleshoot delivery risks and proactively manage client satisfaction.
  • Financial & Performance Monitoring:
  • Collaborate with finance to forecast revenues, track billing efficiency, and manage operational budgets.
  • Drive profitability by improving utilization, reducing wastage, and optimizing cost structures.
  • Cross-functional Collaboration:
  • Act as the right hand to the CEO/founder to translate vision into actionable plans.
  • Work closely with Sales & Account Management to ensure seamless handoffs and delivery.

Key Requirements:

  • Proven experience in an operations or delivery role at a digital/creative/advertising/tech agency.
  • Strong leadership, organizational, and people management skills.
  • Experience managing cross-functional teams and project lifecycles.
  • Proficient in project management tools and agency workflows.
  • Excellent problem-solving and process-optimization abilities.
  • Data-driven approach to decision-making and performance monitoring.

Nice to Have:

  • Experience scaling operations in a high-growth startup or agency environment.

Job Type: Permanent

Pay: From ₹45,000.00 per month

Work Location: Remote

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