Cyber Analyst L2

11 hours ago

Mumbai, Maharashtra, India L&T Technology Services Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

LTTS India

Mumbai

Job Description

Job Description: Cyber Analyst

Location: Navi Mumbai, Maharashtra, India

Level: L2 (Based on experience and skill set)

Job Summary

The Cyber Analyst will act as the first point of contact for citizens reaching out to Maharashtra Cyber. The role involves handling cyber-related grievances, providing timely responses, supporting internal escalation processes, and assisting in forensic investigations. The Cyber Analyst should have a foundational knowledge of cybersecurity, as they will assist in forensic investigations.

Key Responsibilities

  • Information Services: Provide published or processed information on specific issues or procedures to citizens via telephone.
  • Grievance and Request Handling:

o Receive and register grievances or requests from callers.

o Classify issues based on type, cause, and location.

o Generate and communicate a unique Complaint ID for each request.

o Escalate grievances to the appropriate team within Maharashtra Cyber as per the defined escalation matrix.

o Ensure citizen queries and complaints are addressed within 24 hours via the portal.

  • Support Investigations: Collaborate with internal teams and provide inputs for forensic and cyber investigations when required.

Required Qualifications & Skills

Cyber Analyst - L2

  • Graduate in IT / Computer Science / Telecommunication or Diploma in Cybersecurity or equivalent.
  • Proficient in reading, writing, and speaking at least two of the following languages: English, Marathi, and Hindi.
  • Excellent verbal communication skills; ability to interact politely and confidently.
  • Understanding of police investigation procedures and processes.
  • Strong decision-making and problem-solving skills.

Experience Requirements

2-5 Years

Job Requirement

Proficient in reading, writing, and speaking at least two of the following languages: English, Marathi, and Hindi.
• Excellent verbal communication skills; ability to interact politely and confidently.
• Understanding of police investigation procedures and processes.
• Strong decision-making and problem-solving skills.

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