Senior Manager

2 days ago

Chennai, Tamil Nadu, India Omega Healthcare Management Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Senior Manager – Operations 

Department: Operations 

Specialty: IPDRG 

Location : Chennai (WFO)

Job Summary: 

We are seeking a highly motivated and experienced Senior Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas. 

 

Key Responsibilities: 

Operations Management: 

  • Oversee daily operational activities to ensure efficient and effective operations. 
  • Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. 
  • Identify operational issues and proactively implement solutions. 
  • Develop and implement operational strategies to achieve short-term and long-term business goals. 

Team Leadership: 

  • Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. 
  • Conduct regular team meetings, performance reviews, and training programs. 
  • Foster a positive work environment and ensure adherence to company policies and procedures. 

Process Optimization: 

  • Analyze workflows and operational processes, identifying areas for improvement. 
  • Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. 
  • Utilize technology and systems to automate and streamline operations. 

Quality Assurance: 

  • Establish and monitor key performance indicators (KPIs) to track quality and operational standards. 
  • Ensure adherence to company quality policies and regulatory requirements. 
  • Resolve customer issues and complaints promptly, ensuring customer satisfaction. 

Cross-Department Collaboration: 

  • Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. 
  • Assist in forecasting and planning to meet operational demands and business needs. 

Reporting & Analysis: 

  • Prepare regular reports on operational performance, including productivity, costs, and quality. 
  • Present analysis and recommendations to senior management for strategic decision-making. 

Qualifications & Skills: 

Education: Bachelor's degree or a master's degree or relevant certifications is a plus. 

Experience: 

  • 13+ years of experience in operations management in US healthcare (Medical Coding). 
  • Proven track record of managing teams, driving process improvements, and achieving operational goals. 

Skills: 

  • Strong leadership and team management skills. 
  • Excellent problem-solving and decision-making abilities. 
  • Proficiency in using operational management tools and software. 
  • Strong organizational and multitasking skills. 
  • Excellent communication skills, both written and verbal. 
  • Knowledge of budgeting and financial management. 
  • Ability to adapt to changing business needs and priorities. 

Personal Attributes: 

  • Detail-oriented with a focus on efficiency and quality. 
  • Strategic thinker with a hands-on approach to execution. 
  • Proactive, self-motivated, and results driven. 

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