CRM Functional Consultant

5 days ago


Bengaluru, Karnataka, India Zensar Full time

Responsibilities: -

  • Requirement Gathering & Analysis - Conduct workshops with business stakeholders to capture functional requirements for Aptos One implementation. Translate business needs into functional specifications and solution designs.
  • System Configuration & Implementation - Configure Aptos One modules (CRM, Order Management, POS, Merchandising, Loyalty), Support integration with ERP, e-commerce, and third-party applications.
  • Process Optimization - Analyze existing retail workflows and recommend improvements using Aptos One capabilities. Ensure solutions enhance customer engagement, operational efficiency, and compliance.
  • Documentation - Deliver end-user training and create documentation for Aptos One modules. Provide post-implementation support and troubleshoot functional issues.
  • Stakeholder Collaboration
    • Act as a liaison between business teams and technical developers. Ensure timely communication and project delivery across multiple teams.

Required Skills & Competencies

  • Strong knowledge of Aptos One platform and its modules (CRM, POS, Order Management, Merchandising, Loyalty).
  • Experience in retail CRM/ERP implementations and omnichannel commerce.
  • Ability to design functional workflows and translate them into system configurations.
  • Familiarity with integration processes between Aptos One and external systems.
  • Excellent communication, documentation, and stakeholder management skills.
  • Strong problem-solving and analytical abilities.

Qualifications

  • Bachelor's degree in engineering, Information Systems, or Science.
  • 10–12 years of experience as a Functional Consultant in APTOS systems, with at least 3–4 years in Aptos One or Aptos retail suite.


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