Cluster Manager

2 days ago


Mumbai, Maharashtra, India bigbasket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Cluster Manager

Location: Mumbai

Required Education and Experience: Full Time Graduates/Post Graduates with 5 to 10 years of experience in QSR/Open Retail/E Commerce Operations.

Preferred: Multi-store or cluster management; Understanding of store operations, P&L handling and customer service; Proven track record of managing teams, metrics, and on-ground execution

Job Role:

The Cluster Manager is responsible for ensuring the highest standards of customer service and financial performance across a designated cluster, typically comprising 5–8 stores.

Key Responsibilities:

  1. Customer Service Excellence

  2. Financial Performance

  3. Operational Metrics & Performance

  4. Team Management & HR Collaboration

  5. Efficiency & Productivity Improvement

  6. Training & Development

  7. Rewards & Recognition

  8. Workplace Safety & Compliance

How to Apply:

Like & Comment #interested and DM me or share your cv at

*Other details regarding the job will be shared during the interview. Only qualified candidates will be contacted.

hiring #bigbasketjobs #jobsatbigbasket #bigbasket
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