Team Lead

2 days ago

Bengaluru Gurugram, India Ignites Human Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:

Team Leader, Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • Regularly impart effective coaching to team members, ensuring consistent high performance delivery.
  • Identify performance related issues, develop an action plan for improvement and implement corrective actions.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs') and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
  • Stay current on internal work processes, policies and procedures. Attend required manager development training.

Key skills & knowledge:

  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Work well under pressure and follow through on items to completion
  • Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
  • Ability to mentor, coach and provide direction to team members.
  • Willingness to work in a flexible schedule.

Educational qualification: Graduation

Call Hr to schedule your interview Apoorva

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