
Executive - Delivery Excellence
9 hours ago
Job Title: Executive
Reporting To: Manager - Delivery Excellence
Job Type: Full-Time
Role Type: Individual Contributor
Employment Type: Remote (Work from Home)
Note:
- Applications will be considered only from candidates who have a personal laptop available for work.
- Have any questions? Connect with me on
Job Overview:
We are seeking highly motivated and detail-oriented individuals to join our Delivery Excellence team as Delivery Excellence Executives. This role is instrumental in ensuring operational accuracy, adherence to client-mandated standards, and delivery of background verification services within defined turnaround times (TAT).
The Executive will be responsible for executing ground-level verification activitiescovering education, address, employment, reference checks, court record validation, drug testing coordination, and document verification. The role demands strong communication and vendor management skills, a high sense of accountability, and a commitment to quality.
This is a target-based individual contributor role, ideal for someone who thrives in a performance-driven, process-oriented environment.
Key Roles and Responsibilities:
1. Verification & Quality Execution:
- Conduct and complete background verification checks across education, employment, address, references, court records, and other mandated parameters.
- Validate the authenticity and integrity of information received through physical and telephonic verifications.
2. Vendor Interaction & Compliance:
- Coordinate and liaise with third-party vendors to execute checks effectively and efficiently.
- Ensure vendors adhere to TAT, quality parameters, and compliance guidelines.
- Address vendor non-performance or deviations to the Delivery Excellence Manager proactively.
3. Turnaround Time (TAT) & Target Management:
- Ensure timely completion of allocated cases in line with predefined TAT and accuracy benchmarks.
- Manage daily/weekly targets effectively without compromising on quality.
4. Documentation & Reporting:
- Accurately update system records with findings and observations from verification activities.
- Prepare concise and well-articulated reports ensuring clarity and correctness.
- Highlight inconsistencies, red flags, or escalations in a timely manner.
5. Client Compliance & Process Adherence:
- Ensure all activities align with client-specific mandates and industry standards.
- Maintain confidentiality and data integrity across all tasks.
6. Continuous Improvement:
- Suggest process improvements to increase efficiency and quality of delivery.
- Stay updated with evolving verification standards, tools, and techniques.
Key Requirements:
- Graduate in any discipline.
- 0–3+ years of experience in background verification or similar field (Operations role preferred).
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to manage pressure in a high-volume, target-based environment.
- Proficient in Microsoft Office and reporting tools.
Preferred Attributes:
- Previous experience in background screening or verification agencies or understanding of the field is an added advantage.
- Working knowledge of compliance requirements and data protection regulations.
- Vendor coordination experience with accountability on SLAs.
Work Environment:
- Fast-paced, result-oriented environment.
- Frequent interaction with external stakeholders (vendors, labs, institutions).
- Individual performance is closely monitored and rewarded based on quality, compliance, and timeliness.
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