Executive - Delivery Excellence

1 day ago

Bengaluru, Karnataka, India Quinpro Info Services Full time ₹ 5,50,000 - ₹ 7,50,000 per year

Job Title: Executive

Reporting To: Manager - Delivery Excellence

Job Type: Full-Time

Role Type: Individual Contributor

Employment Type: Remote (Work from Home)

Note:

  1. Applications will be considered only from candidates who have a personal laptop available for work.
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Job Overview:

We are seeking highly motivated and detail-oriented individuals to join our Delivery Excellence team as Delivery Excellence Executives. This role is instrumental in ensuring operational accuracy, adherence to client-mandated standards, and delivery of background verification services within defined turnaround times (TAT).

The Executive will be responsible for executing ground-level verification activitiescovering education, address, employment, reference checks, court record validation, drug testing coordination, and document verification. The role demands strong communication and vendor management skills, a high sense of accountability, and a commitment to quality.

This is a target-based individual contributor role, ideal for someone who thrives in a performance-driven, process-oriented environment.

Key Roles and Responsibilities:

1. Verification & Quality Execution:

  • Conduct and complete background verification checks across education, employment, address, references, court records, and other mandated parameters.
  • Validate the authenticity and integrity of information received through physical and telephonic verifications.

2. Vendor Interaction & Compliance:

  • Coordinate and liaise with third-party vendors to execute checks effectively and efficiently.
  • Ensure vendors adhere to TAT, quality parameters, and compliance guidelines.
  • Address vendor non-performance or deviations to the Delivery Excellence Manager proactively.

3. Turnaround Time (TAT) & Target Management:

  • Ensure timely completion of allocated cases in line with predefined TAT and accuracy benchmarks.
  • Manage daily/weekly targets effectively without compromising on quality.

4. Documentation & Reporting:

  • Accurately update system records with findings and observations from verification activities.
  • Prepare concise and well-articulated reports ensuring clarity and correctness.
  • Highlight inconsistencies, red flags, or escalations in a timely manner.

5. Client Compliance & Process Adherence:

  • Ensure all activities align with client-specific mandates and industry standards.
  • Maintain confidentiality and data integrity across all tasks.

6. Continuous Improvement:

  • Suggest process improvements to increase efficiency and quality of delivery.
  • Stay updated with evolving verification standards, tools, and techniques.

Key Requirements:

  • Graduate in any discipline.
  • 0–3+ years of experience in background verification or similar field (Operations role preferred).
  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Ability to manage pressure in a high-volume, target-based environment.
  • Proficient in Microsoft Office and reporting tools.

Preferred Attributes:

  • Previous experience in background screening or verification agencies or understanding of the field is an added advantage.
  • Working knowledge of compliance requirements and data protection regulations.
  • Vendor coordination experience with accountability on SLAs.

Work Environment:

  • Fast-paced, result-oriented environment.
  • Frequent interaction with external stakeholders (vendors, labs, institutions).
  • Individual performance is closely monitored and rewarded based on quality, compliance, and timeliness.

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