Center Manager

1 week ago

Noida, Uttar Pradesh, India Glued Entertainment Private Limited Full time ₹ 7,00,000 - ₹ 7,50,000 per year

Key Responsibilities (KRA):

Operational Management

  • Oversee the smooth day-to-day functioning of all zones — gaming, F&B, parties, events, and
  • retail.
  • Ensure all games, machines, and attractions are operational and well-maintained.
  • Manage shift schedules, staff deployment, and ensure operational efficiency across
  • departments.
  • Maintain hygiene, safety, and cleanliness standards across all areas of the center.
  • Ensure compliance with all company SOPs and audit requirements.

Financial & Business Management

  • Achieve monthly and quarterly revenue and profitability targets.
  • Monitor expenses, control wastage, and ensure adherence to budgeted costs.
  • Manage cash handling, billing accuracy, daily sales reconciliation, and deposits.
  • Identify new opportunities for increasing footfall, upselling, and cross-selling gaming packages or F&B offerings.

Team Leadership & Training

  • Lead, motivate, and manage a team of gaming hosts, F&B staff, technical staff, and
  • housekeeping.
  • Conduct regular team briefings, training sessions, and performance reviews.
  • Ensure all employees follow grooming standards, service etiquette, and attendance norms.
  • Build a positive and motivated team culture focused on guest delight.

Guest Experience Management

  • Ensure the highest standards of guest service and satisfaction.
  • Handle guest complaints promptly and professionally.
  • Oversee event and party coordination to ensure smooth execution.
  • Maintain strong relationships with regular customers and corporate clients.

Maintenance & Coordination

  • Coordinate with technical, admin, and facility teams for timely maintenance and repairs.
  • Ensure timely AMC checks and safety audits of gaming equipment.

Reporting & Analysis

  • Prepare daily/weekly/monthly sales and operational reports.
  • Analyze performance metrics and suggest improvements in operations and customer
  • experience.

Key Performance Indicators (KPI):

  • Achievement of revenue and profitability targets.
  • Guest satisfaction score (feedback/NPS).
  • Staff performance and retention rate.
  • Reduction in downtime of games/equipment.
  • Compliance with SOPs and audit parameters.

Qualifications & Skills:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • 4–8 years of experience in operations management (gaming, hospitality, retail, or entertainment industry preferred).
  • Strong leadership, problem-solving, and communication skills.
  • Ability to handle high footfall environments and customer interactions with ease.
  • Basic understanding of finance, inventory management, and HR processes.
  • Proficient in MS Office and POS systems.

Job Type: Full-time

Pay: ₹70, ₹75,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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