Infrastructure Operations Admin 2

Overview:

Job Description

• This role is responsible for maintaining network solutions and assisting with implementing, monitoring, configuring, troubleshooting, and maintaining the IT Infrastructure.

What you will be doing:

• Respond to requests related to systems and resolve reported network issues.
• Troubleshoot and resolve issues in a timely manner with oversight from team members; apply basic best practice knowledge in problem resolution.
• Contribute to projects involving installations, upgrades and modernization of servers and systems
• Assist with audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines.
• Provide support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc.
• Compose internal documentation with oversight from team members that reflects processes and system configuration.
• Establishes networking environment by implementing system configuration, documenting, and enforcing system standards.
• Secures network system by enforcing procedures with minimal oversight from other team members.
• Implement and maintain recovery procedures for systems with oversight from other team members.
• Monitor systems for anomalies and disruptions, and respond accordingly with minimal oversight from team members.
• Gathers information for audits of network devices to ensure compliance with established standards, policies and configuration guidelines.
• Provide input for innovative and assist in implementation of effective and successful changes to processes or technology.

What will make you successful:

• About 2-3 years of experience as a Network Administrator or Infrastructure Administrator
• Good experience in systems administration
• Good experience with Windows, McOS Operating systems
• Experience with virtualization technology
• Knowledge of Dell, IBM, Cisco and/or HP server hardware
• Experience with Microsoft Windows network environments, including Microsoft Active Directory
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good organizational, multi-tasking, and time management skills
• Good critical thinking and problem solving skills
• Driven to learn and stay current with technology
• Ability to work outside of normal business hours (evenings, weekends, etc.) - on call rotations every 6 months for 2 weeks
• Sharp, fast learner with technology curiosity and aptitude
• Able to thrive in a fast paced, deadline driven environment
• Knowledge in route, switch, and firewall technologies
• Knowledge in load balancing technologies
• Knowledge in Microsoft products
• Experience with Copilot

Tools/technologies we work with on a daily basis.
- - Network
RoyalTS - I do MOST everything in here. Things that I can't do in here, I do in a Web Browser.
WinSCP to access Ansible for Certificate Renewals.
Notepad++
Visio (Network Diagram)
Excel (Tracking items such as certificates)
Network Password Manager
Confluence Documentation
LAN Sweeper
Palo Alto Firewalls (Accessed through Panorama)
Cisco Phone Servers (Mainly to update Tech Support On-Call rotation, and a few various troublehsooting things)
RingCentral
Switches
Aruba Controllers
vCenter
Split DNS (Azure and Windows on Prem)
IPAM (IP Management)
Entrust / On Prem Certificate Authorities / Ansible
Load Balancers
Pulse / Ivanti Appliances
- Client Services
ECM
McAfee
JAMF
JAMF Protect
JAMF Threat Defense
ABM
Patch My PC
Recast RCT
WSUS
SSRS
PowerShell
Network Password Manager
LanSweeper
vSphere
mRemoteNG
Excel
InTune
Defender
Bitlocker
Azure
- Line of Business Applications
RoyalTS
Manage Engine
Exchange On-prem and Online
Azure
Powershell
Proofpoint
Zoom
Slack
OnTV
M365 Admin Center
Sharepoint
- Compute/R&D
vSphere
LAPS
IPAM
PagerDuty
GParted
Notepad++
GS RichCopy 360
CXSuite
Active Directory
Last Pass
Powershell
Azure
MS Office
Putty
Royal TS
SQL Server
SSMS
SQL Developer (for Oracle)
Oracle Database
Response Codes (HUB)
Lansweeper
NetApp / ONTAP
Cisco UCS Manager
- Cyber Security
Rapid7
Security Scorecard
Bitsight
Cyberark