Infrastructure Operations Admin 2

Overview:

Job Description

• This role is responsible for maintaining network solutions and assisting with implementing, monitoring, configuring, troubleshooting, and maintaining the IT Infrastructure.

Responsibilities:

• Respond to requests related to systems and resolve reported network issues.
• Troubleshoot and resolve issues in a timely manner with oversight from team members; apply basic best practice knowledge in problem resolution.
• Contribute to projects involving installations, upgrades and modernization of servers and systems
• Assist with audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines.
• Provide support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc.
• Compose internal documentation with oversight from team members that reflects processes and system configuration.
• Establishes networking environment by implementing system configuration, documenting, and enforcing system standards.
• Secures network system by enforcing procedures with minimal oversight from other team members.
• Implement and maintain recovery procedures for systems with oversight from other team members.
• Monitor systems for anomalies and disruptions, and respond accordingly with minimal oversight from team members.
• Gathers information for audits of network devices to ensure compliance with established standards, policies and configuration guidelines.
• Provide input for innovative and assist in implementation of effective and successful changes to processes or technology.

Basic Qualifications:

• About 2-3 years of experience as a Network Administrator or Infrastructure Administrator
• Good experience in systems administration
• Good experience with Windows, McOS Operating systems
• Experience with virtualization technology
• Knowledge of Dell, IBM, Cisco and/or HP server hardware
• Experience with Microsoft Windows network environments, including Microsoft Active Directory
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good organizational, multi-tasking, and time management skills
• Good critical thinking and problem solving skills
• Driven to learn and stay current with technology
• Ability to work outside of normal business hours (evenings, weekends, etc.) - on call rotations every 6 months for 2 weeks
• Sharp, fast learner with technology curiosity and aptitude
• Able to thrive in a fast paced, deadline driven environment
• Knowledge in route, switch, and firewall technologies
• Knowledge in load balancing technologies
• Knowledge in Microsoft products
• Experience with Copilot

Tools/technologies we work with on a daily basis

• • RoyalTS
• WinSCP to access Ansible for Certificate Renewals.
• Notepad++
• Visio
• Excel
• Network Password Manager
• Confluence Documentation
• LAN Sweeper
• Palo Alto Firewalls
• Cisco Phone Servers
• RingCentral
• Switches
• Aruba Controllers
• vCenter
• Split DNS
• IPAM
• GlobalSign
• Ansible
• Load Balancers
• Pulse / Ivanti Appliances
• Client Services
• • ECM
• McAfee
• JAMF
• JAMF Protect
• JAMF Threat Defense
• ABM
• Patch My PC
• Recast RCT
• WSUS
• SSRS
• PowerShell
• Network Password Manager
• LanSweeper
• vSphere
• mRemoteNG
• Excel
• InTune
• Defender
• Bitlocker
• Azure
• Line of Business Applications
• • RoyalTS
• Manage Engine
• Exchange On-prem and Online
• Azure
• Powershell
• Proofpoint
• Zoom
• Slack
• OnTV
• M365 Admin Center
• Sharepoint
• Compute/R&D
• • vSphere
• LAPS
• IPAM
• PagerDuty
• GParted
• Notepad++
• GS RichCopy 360
• CXSuite
• Active Directory
• Last Pass
• Powershell
• Azure
• MS Office
• Putty
• Royal TS
• SQL Server
• SSMS
• SQL Developer (for Oracle)
• Oracle Database
• Response Codes (HUB)
• Lansweeper
• NetApp / ONTAP
• Cisco UCS Manager
• Cyber Security
• • Rapid7
• Security Scorecard
• Bitsight
• Cyberark