Customer Service Specialist

3 hours ago


Kanpur, Uttar Pradesh, India Xorventiq Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Uttar Pradesh, India. The Customer Service Specialist will be responsible for managing customer support, ensuring customer satisfaction, handling phone communications professionally, and enhancing the overall customer experience. Daily tasks include answering customer inquiries promptly, resolving issues, maintaining detailed records of customer interactions, and providing exceptional service to our clientele.

Qualifications

  • Customer Support, Customer Service, and Customer Experience skills
  • Strong Phone Etiquette and communication skills
  • Proven ability to achieve and maintain a high level of customer satisfaction
  • Excellent problem-solving abilities and attention to detail
  • Ability to work effectively in a team environment
  • Previous experience in customer service roles is preferred
  • Bachelor's degree in a related field is a plus


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