Systems Reliability Engineer-III

2 weeks ago

Pune, Maharashtra, India Nutanix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The OpportunityThe OpportunityThe Opportunity to contribute and excel in their role.

This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.

Your Role

  • Directly troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
  • Collaborate with developers to identify and address product defects and enhance serviceability.
  • Analyze existing customer data to mitigate risks and improve overall product reliability.
  • Foster partnerships with technology allies to collaboratively resolve issues and drive ecosystem improvements.
  • Contribute to and expand internal and external knowledge bases, promoting continuous improvement.
  • Champion customer needs by gathering feedback and driving product enhancements with development teams.
  • Provide support coverage during weekdays and off-hours on a rotational basis as necessary.
  • Mentor and guide junior team members, fostering a collaborative and growth-oriented team culture.

What You Will Bring

  • 7-11 years of experience in Systems Reliability Engineering or similar roles.
  • Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
  • Proficient in both written and verbal communication, with the ability to collaborate effectively across geographically dispersed teams.
  • Experience working directly with customers to resolve complex technical issues.
  • Degree in Engineering or Computer Science preferred.
  • Customer-driven mindset with a passion for delivering high-quality support experiences.
  • Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
  • Ability to develop tools and contribute to the improvement of internal and external knowledge bases.

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