It Support Executive

2 weeks ago

Mumbai City District, India Creativeland Advertising Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are seeking a proactive and technically skilled IT Support Executive to manage day-to-day IT operations, user support, and infrastructure maintenance. The role involves handling user onboarding/offboarding, hardware and software troubleshooting, and ensuring smooth and secure IT operations for all employees across the organization.

Key Responsibilities

  • Manage IT onboarding and offboarding processes, including user account setup, access provisioning, and IT asset handover/return.
  • Install, configure, and maintain operating systems (Windows & macOS), software, and peripherals.
  • Provide timely technical support for hardware issues, software installations, and network connectivity problems.
  • Handle system repairs, upgrades, and preventive maintenance for laptops, desktops, printers, and other IT equipment.
  • Support and manage network infrastructure, including routers, switches, firewalls, and Wi-Fi systems.
  • Maintain up-to-date inventory records of all IT assets and ensure accurate documentation.
  • Coordinate with vendors for hardware/software procurement, repairs, and Annual Maintenance Contracts (AMC).
  • Ensure compliance with IT security policies, backup protocols, and data protection standards.
  • Provide both on-site and remote support to internal users as required.

Key Skills & Requirements

  • Proven experience in an IT support or system administration role.
  • Strong working knowledge of Windows, macOS, and common enterprise software.
  • Familiarity with network equipment (routers, switches, firewalls) and LAN/WAN troubleshooting.
  • Basic understanding of IT security best practices and data protection policies.
  • Excellent problem-solving skills and the ability to handle technical issues independently.
  • Strong communication and interpersonal skills for user support and vendor coordination.
  • Experience with IT asset management tools and ticketing systems is a plus.

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