KMPL- Chat Support Executive- Non Voice

1 day ago

Mumbai City District, India Conneqt Full time ₹ 2,16,000 - ₹ 2,94,000 per year

Job Title: Customer Support Executive Email/Chat (Work from Office)

Location: Goregaon, Mumbai

Company: KMPL-ORM

Employment Type: Full-time (Work from Office)

Job Description:

We are currently hiring Customer Support Executives with a minimum of 6 months of experience in handling email and chat-based customer support. The ideal candidate must have strong communication skills and a customer-centric approach to problem-solving.

Key Responsibilities:

  • Respond to customer queries via email and chat in a timely and professional manner
  • Resolve customer issues efficiently, ensuring customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members and other departments to ensure seamless support
  • Adhere to company policies and standard operating procedures

Required Skills & Qualifications:

  • Graduate in any discipline
  • Minimum 6 months of experience in email/chat customer support
  • Excellent written and verbal communication skills in English
  • Strong problem-solving skills and attention to detail
  • Ability to work under pressure and handle multiple queries efficiently

Shift Timings:

  • 8:00 AM 5:00 PM
  • 9:30 AM 6:30 PM
  • 11:00 AM 8:00 PM

    (1 rotational week off)

Salary:

  • 18,000 20,000 in-hand per month
  • Up to 24,500 CTC

How to Apply:

Interested candidates can reach out to HR Rutuja

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