KMPL- Chat Support Executive- Non Voice
3 days ago
Job Title: Customer Support Executive Email/Chat (Work from Office)
Location: Goregaon, Mumbai
Company: KMPL-ORM
Employment Type: Full-time (Work from Office)
Job Description:
We are currently hiring Customer Support Executives with a minimum of 6 months of experience in handling email and chat-based customer support. The ideal candidate must have strong communication skills and a customer-centric approach to problem-solving.
Key Responsibilities:
- Respond to customer queries via email and chat in a timely and professional manner
- Resolve customer issues efficiently, ensuring customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other departments to ensure seamless support
- Adhere to company policies and standard operating procedures
Required Skills & Qualifications:
- Graduate in any discipline
- Minimum 6 months of experience in email/chat customer support
- Excellent written and verbal communication skills in English
- Strong problem-solving skills and attention to detail
- Ability to work under pressure and handle multiple queries efficiently
Shift Timings:
- 8:00 AM 5:00 PM
- 9:30 AM 6:30 PM
- 11:00 AM 8:00 PM
(1 rotational week off)
Salary:
- 18,000 20,000 in-hand per month
- Up to 24,500 CTC
How to Apply:
Interested candidates can reach out to HR Rutuja
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