Analyst - Workforce Management

1 week ago

Mumbai Metropolitan Region, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities

  • Real time monitoring and Intraday performance management
  • Exception Management
  • Real time reports- Hourly/ Daily/ Weekly
  • Preparing Dashboards
  • Analysis and Process development
  • Incident tracking, logging and escalations
  • Process and Procedure adherence
  • Floor & seat management

Required Skills

  • Intermediate MS Excel knowledge
  • Basic to intermediate windows operating system navigation skills
  • Strong written and verbal communication skills
  • Ability to interact with all levels of management across various locations
  • Ability to build and maintain strong working relationship
  • Strong analytical skills
  • Comfortable with flexible work timings and willingness to stretch

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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