Front Office Manager
2 weeks ago
- Oversee daily front desk operations.
- Manage and train front desk staff.
- Address guest inquiries and complaints.
- Coordinate with housekeeping and maintenance departments.
- Manage reservations and room assignments.
- Ensure accurate record-keeping and billing.
- Monitor front desk supplies and inventory.
- Maintain a welcoming and professional front desk environment.
- Ensure compliance with hotel policies and procedures.
- Conducts day-to-day shift meetings or huddles. Initiates monthly department meetings with agenda and minutes.
- Attends weekly staff meetings and sales strategy meetings when needed.
- Ensures all policies and procedures are in place to adhered to. Ensures that all team members are trained on technical and service aspects of their position.
- Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
- Gives constructive feedback to team members to assist them in their overall job performance.
- Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance.
- Ensures good communication between all departments and the front office to better Serve our guests.
Job Types: Full-time, Permanent
Pay: ₹80, ₹90,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
Speak with the employer
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