Cluster Manager – QSR Operations
4 days ago
We are looking for a Cluster Manager to own and drive operations across 5 QSR outlets in Bangalore.
This role is suited for someone who enjoys being close to execution, coordinating with Store Managers, solving on-ground challenges in real time, and translating daily operations into consistent, scalable performance across multiple stores.
Key Responsibilities
• Own day-to-day operations across 5 QSR stores
• Coordinate closely with Store Managers to ensure disciplined execution
• Maintain high standards of food quality, hygiene, service, and SOP compliance
• Lead real-time problem solving during peak hours
• Identify recurring gaps and convert on-ground insights into practical operational improvements
• Ensure store uptime, availability, and smooth online and offline order flow
• Monitor and improve wastage, food cost, and manpower efficiency
• Conduct regular and surprise store visits, audits, and peak-hour checks
• Act as the first escalation point for store-level operational issues
• Support training reinforcement, performance management, and discipline
• Build a consistent, accountable, performance-driven store culture
Who This Role Is Ideal For
• Professionals with multi-store QSR or food retail experience
• Strong people coordination and on-ground leadership skills
• Ability to balance daily execution with operational thinking
• Comfortable making decisions in fast-paced environments
• High-ownership mindset with strong attention to detail
What You Will Get
• End-to-end ownership of operations across 5 QSR stores in Bangalore
• A clear growth path into Area Manager or City Operations roles as the business scales
• Hands-on exposure to scaling multi-store operations, not just maintaining them
• Opportunity to work closely with leadership on cluster-level strategy and execution improvements
• The chance to build, mentor, and promote Store Managers into future leaders
• Performance-linked growth with expanded responsibility and store count over time
• A role where strong execution is visible, trusted, and rewarded
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