Sales Call Quality Auditor II Job Hai II Infoedge
2 days ago
Title: Senior executive, Sales Call Quality Auditor
Desired Experience: 2-4 years (Min 2 years including 1 year in Sales Audit)
Required Educational Qualification: Graduate in any field
Roles and Responsibilities:
Listen to and analyze recorded or live sales calls.
Evaluate calls based on predefined quality metrics, including adherence to scripts, product knowledge, customer engagement, and closing techniques.
Track and report on individual and team performance metrics, identifying trends and areas for improvement.
Provide weekly, monthly, and quarterly reports on call quality and key performance indicators.
Conduct regular feedback sessions with sales representatives, offering constructive insights and actionable improvement tips.
Assist in developing and enhancing call scripts, quality checklists, and sales playbooks.
Partner with team leaders (TL) in leading team meetings for metrics improvement
Participate in strategic projects for the campaign/line of business (LOB)
Identify and escalate any potential quality issues per defined process
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Ensure all sales calls adhere to company standards, regulatory requirements, and legal guidelines.
Drive quality initiatives, contests, and campaigns for the assigned span
Work closely with the training department to align quality findings with training programs and sales development initiatives.
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