Advance Support Engineer

2 weeks ago

Delhi, Delhi, India RADCOM Full time ₹ 6,00,000 - ₹ 18,00,000 per year

RADCOM legal office in India is based at Delhi. We are expanding our presence and currently looking to hire:

Requirements

■ 3+ years experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ Bsc in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (Mobile Data, IMS, 5G).

■ Linux OS, SQL knowledge – Mandatory. Oracle DB, scripting - a plus.

■ Open stack / Cloud based infrastructure (OpenStack/VMware), knowledge is a plus

■ System wide view able to understand and follow complex network environments including Virtualized OpenStack clouds 

■ Scripts development in Pearl, Python, Shell and Bash - Advantage

■ Be available to work off business hours to address critical matters/situations based on Radcom's on-call support model

■ Willing to work in evening and night shifts 

■ Fluent English – Mandatory

■ Valid passport 

Responsibilities

■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM's solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom's solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc. 

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