Advanced Support Engineer

2 weeks ago

Delhi, Delhi, India RADCOM Full time ₹ 9,00,000 - ₹ 12,00,000 per year

RADCOM develops manufactures markets and supports innovative network test and service monitoring solutions for communications service providers and equipment vendors. The Company specializes in next-generation Cellular as well as IMS, Voice, Data and VoIP networks. Its solutions are used in the development and installation of network equipment and in the maintenance of operational networks. The Company's products facilitate fault management, network service performance monitoring and analysis, troubleshooting and pre-mediation.

Requirements

■ years experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ Bsc in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (Mobile Data) – 4G, 5G , IMS, VoLTE – one of them is a plus

■ Good troubleshooting capability, Process - Operations & Support 

■ Linux OS – Mandatory

■ SQL knowledge and complex queries building - Mandatory

■ Open stack – Mandatory / Cloud based infrastructure / (Vmware), knowledge is a plus

■ Experience in Containerization Technology like Docker and Kubernetes. Mandatory

■ System wide view able to understand and follow complex network environments including Virtualized OpenStack clouds 

■ Scripts development in Pearl, Python, Shell and Bash - Advantage

■ Be available to work off business hours to address critical matters/situations based on Radcom's on-call support model

■ Willing to work 24 x 7 under shifts 

■ Fluent English – Mandatory

■ Valid passport 

Responsibilities

■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM's solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom's solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc. 

  • Advanced Support Engineer

    2 weeks ago

    Delhi, Delhi, India RADCOM Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RADCOM develops manufactures markets and supports innovative network test and service monitoring solutions for communications service providers and equipment vendors. The Company specializes in next-generation Cellular as well as IMS, Voice, Data and VoIP networks. Its solutions are used in the development and installation of network equipment and in the...

  • Advance Support Engineer

    2 weeks ago

    Delhi, Delhi, India RADCOM Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    RADCOM legal office in India is based at Delhi. We are expanding our presence and currently looking to hire:Requirements■ 3+ years experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. ■ BE/ Bsc in CS, EE, Telecommunications graduate with honors from...

  • L2 Support Engineer

    6 days ago

    Delhi, Delhi, India Jero Full time

    DescriptionWe are hiring a skilled L2 Support Engineer to provide advanced technical support, troubleshoot complex issues, and ensure smooth operations for clients and internal teams. This role requires strong problem-solving abilities, technical expertise, and excellent communication.Key ResponsibilitiesHandle escalated technical issues from L1 support...

  • IT Support Engineer

    6 hours ago

    Delhi, Delhi, India FCOOS Technologies Pvt Ltd Full time

    We are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will be residing or visiting the clients to determine the nature of the problem, diagnose hardware or software and Network issues, provide effective solutions, and maintain strong customer relationships.To...

  • Engineer Application Support

    2 weeks ago

    Delhi, Delhi, India Copeland Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Technical Support Engineer

    3 weeks ago

    New Delhi, Delhi, India, Delhi Magic-ray Technology Full time

    Responsibilities1. Install and set up the equipment and systems.2. Ensure proper configuration and functionality of equipment.3. Perform routine maintenance and inspections of equipment to ensure optimal performance.4. Participate in technical evaluations, use data to provide convincing reports, and possess strong skills in PPT presentations.5. Troubleshoot...

  • Technical Support Engineer

    2 weeks ago

    Delhi, Delhi, India Radware Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Technical Support Engineer - Tier CH)Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical...

  • Technical Support Engineer

    1 week ago

    Delhi, Delhi, India Radware Full time

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of...

  • Technical Support Engineer

    2 days ago

    Delhi, Delhi, India Radware Full time

    Requirements:· years experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing·       Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec.·       In-depth understanding of protocol and network...

  • Technical Support Engineer

    2 weeks ago

    Delhi, Delhi, India Radware Full time ₹ 50,000 - ₹ 90,000 per year

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of...