Restaurant Manager
5 hours ago
Job Summary:
ZOCA Diner is looking for a dynamic and experienced Restaurant Manager to oversee the daily operations of our multi-cuisine restaurant. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, maintaining food and service standards, and driving revenue growth. You will act as the face of the restaurant, ensuring every guest leaves satisfied.
Key Responsibilities:Operations & Service:
- Oversee daily restaurant operations including dining, kitchen, billing, and delivery.
- Ensure smooth coordination between front-of-house and back-of-house teams.
- Monitor service standards, food quality, and customer experience.
- Handle guest complaints or issues with a focus on quick resolution and satisfaction.
Team Management:
- Recruit, train, and supervise service and kitchen staff.
- Schedule shifts and manage manpower planning for busy and lean periods.
- Conduct daily briefings, motivate the team, and maintain discipline and grooming standards.
- Monitor staff performance and provide feedback or disciplinary actions if needed.
Sales & Revenue:
- Achieve monthly sales targets and control operational costs.
- Monitor daily revenue, food cost, wastage, and inventory levels.
- Upsell menu items, combos, and specials to improve average billing value.
- Implement local marketing and promotion strategies in coordination with head office.
Hygiene & Compliance:
- Ensure hygiene, cleanliness, and safety protocols are followed (FSSAI, HACCP, COVID norms if applicable).
- Maintain proper records of licenses, inspections, and audits.
- Conduct regular quality checks and staff training on hygiene standards.
Reporting & Coordination:
- Submit daily/weekly sales reports, inventory usage, and staff attendance to head office.
- Coordinate with suppliers and vendors for timely stock replenishment.
- Handle POS and billing software-related issues.
Requirements:
- 4–6 years of experience in restaurant operations, with at least 2 years in a managerial or assistant manager role.
- Experience in multi-cuisine restaurants, casual dining, or premium cafés is highly preferred.
- Strong leadership, communication, and people management skills.
- Good understanding of inventory, food cost control, and P&L basics.
- Comfortable working with POS systems, billing software, and basic Excel reporting.
- Fluent in Hindi; Basic to intermediate English required.
- Problem-solver with a guest-first mindset.
Preferred Qualifications:
- Diploma or Degree in Hotel/Restaurant Management (preferred but not mandatory).
- Local candidate familiar with the city's food trends is a plus.
Work Schedule:
- 9–10 hour shifts with rotational weekly off
- Availability on weekends and public holidays is a must
Salary & Benefits:
- Competitive salary based on experience
- Monthly incentives based on performance
- Complimentary staff meals
- Uniform provided
- Fast-track growth opportunities within the ZOCA brand
About ZOCA Diner:
ZOCA Diner is a premium multi-cuisine dining destination known for its vibrant ambiance, diverse menu offerings, and exceptional service. We are rapidly expanding and looking for passionate professionals to grow with us.
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Work Location: In person
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